Cro (Customer Relationship Officer)

7 days ago

Ganapathy Coimbatore Tamil Nadu, India Kiara MicroCredit Private Limited Full time

**Gold Loan**

We are seeking a **dedicated and customer-focused Gold Loan Officer** to manage the **sales and operations** of our gold loan products. The role involves **customer handling, gold appraisal, loan disbursement, takeover of gold loans from other institutions, and collections**—ensuring smooth branch operations while adhering to company policies and regulatory guidelines.

**Key Responsibilities:Customer Handling & Sales**
- Attend walk-in customers and explain **gold loan features, eligibility, interest rates, and terms**.
- Identify potential customers and generate new leads through **field visits, references, and marketing activities**.
- Manage **Gold Loan Takeovers** by identifying customers with existing loans in NBFCs/Banks and converting them with **competitive offers**.
- Educate customers on the **benefits of transferring existing gold loans** to our institution (lower rates, better service, flexible terms).

**Gold Appraisal & Loan Processing**
- Conduct accurate **gold valuation** using standard tools and methods.
- Verify **KYC documents** and ensure proper loan documentation.

**Takeover Activities**
- Maintain strong relationships with **local market influencers** to identify takeover opportunities.
- Ensure complete **documentation** during takeover (NOC, foreclosure statements, and gold verification).
- Coordinate with **branch and central teams** for smooth gold transfer and system updates.

**Operations & Compliance**
- Maintain accurate **records of all gold loan transactions**.
- Ensure **vault management and gold security** as per audit standards.
- Comply with **company policies, audit procedures, and RBI guidelines**.

**Follow-up & Collection**
- Follow up with customers for **interest payments, renewals, and closures**.
- Support the **recovery and collection team** in handling overdue or default accounts.

**Key Skills & Requirements**:

- Minimum qualification**:Graduate (mandatory)**.
- **1-3 years of experience** in Gold Loan or Financial Services.
- Familiarity with **Gold Loan Takeover process**.
- Strong knowledge of **local market, gold appraisal, and documentation**.
- Good communication skills in the **local language and basic English**.
- **Self-motivated, trustworthy, and customer service oriented**.

**Salary & Benefits**:

- Fixed monthly salary + **attractive incentives** for takeovers and fresh loans.
- **PF, ESI, Insurance, and performance-linked benefit**

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Internet reimbursement
- Leave encashment
- Provident Fund

Application Question(s):

- Disbursement Target Per month
- Are you a immediate joiner?

Work Location: In person

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