Administrative & Customer Relationship Officer

4 days ago

Saibaba Colony Coimbatore Tamil Nadu, India Skywalk Drobotics Academy (P) Limited Full time

**Job Overview**:
We at **Skywalk Drobotics Academy** are looking for an enthusiastic **Customer Relationship officer/Telecaller/Admission officer** to join our admissions team. As a CRO/Telecaller/Admission officer specializing in **Drone course admissions,** you will be responsible for contacting prospective students, providing information about our courses, and guiding them through the admission process. Your role will play a **Crucial part** in helping students make informed decisions about their educational journey.

**Key Responsibilities**:
**Outbound Calling**:

- Initiate and make outbound calls to prospective students who have expressed interest in our courses.
- Answer questions and provide information about admission procedures, eligibility, and deadlines.

**Lead Conversion**:

- Build rapport with potential students through effective communication and active listening.
- Follow up with leads to nurture relationships and guide them toward enrollment.
- Convert inquiries into confirmed admissions by explaining the value of our courses.

**Database Management**:

- Maintain accurate and up-to-date records of all interactions with students in the CRM system.
- Ensure that student data, inquiries, and feedback are well-documented.

**Customer Service**:

- Address inquiries, concerns, and objections in a courteous and professional manner.
- Provide exceptional customer service to ensure a positive experience for potential students.

**Reporting**:

- Prepare daily, weekly, and monthly reports on call performance, lead conversion, and key metrics.
- Share insights and feedback with the admissions team to continuously improve strategies.

**Admissions Support**:

- Collaborate with the admissions team to assist in document collection and verification for enrolled students.
- Coordinate with other departments to ensure a smooth admission process.

**Qualifications**:

- **Any Degree in relevant field**:

- Proven experience in telecalling, telemarketing, admissions or a related role.
- Excellent communication skills in English and Tamil, both spoken and written.
- Ability to build rapport and establish trust with potential students.
- Strong organizational and time management skills.
- Familiarity with CRM software and databases.
- Knowledge of educational programs and admission processes (an advantage).
- Ability to work independently and as part of a team.
- Results-driven and target-oriented mindset.

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

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