Subject Matter Expert

4 days ago

Bengaluru Karnataka, India Revolut Full time

**About Revolut**

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

**About the role**

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Subject Matter Expert with a deep understanding of customer support operations and Mexico-specific products. You’ll play a key role in bridging product knowledge with exceptional service delivery. You’ll be responsible for maintaining internal knowledge, driving communication, and collaborating across multiple teams to enhance the overall customer experience.

Up to shape what's next in finance? Let’s get in touch.

**What you'll be doing**
- Creating and maintaining internal knowledge base content related to products in Mexico
- Ensuring front-line teams have accurate and timely product information
- Collaborating with the Learning & Development team to update training materials and coordinate training sessions as needed
- Driving internal communication initiatives, such as FAQs, forms, and relevant support documents
- Partnering with Product Owners to manage product changes, resolve bugs, and support configuration-related queries
- Analyzing customer feedback to identify areas for improvement
- Leading root-cause analysis processes to address key issues
- Collaborating with Research, Quality, and Complaints teams to identify root causes of negative experiences
- Implementing improvement strategies based on findings
- Coordinating with the Product team to provide visibility into customer satisfaction and dissatisfaction for assigned features

**What you'll need**
- Fluency in English
- Experience in customer support, preferably in a product-focused or fintech environment
- A solid understanding of support tools and documentation platforms, such as Confluence and Zendesk
- Excellent communication and collaboration skills, with the ability to work cross-functionally
- A proactive and self-motivated attitude with a high level of ownership
- Genuine empathy and a customer-centric mindset
- Exceptional attention to detail and problem-solving abilities
- The ability to work in a fast-paced, evolving environment

**_ We won't ask for payment or personal financial information during the hiring process._**_ If anyone does ask you for this, it’s a scam. Report it immediately._

  • Subject Matter Expert

    4 weeks ago

    Bengaluru, Karnataka, India Curefit Full time

    Subject Matter Expert - Customer EscalationJob Location: BengaluruJob Summary:We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Key...

  • Subject Matter Expert

    6 days ago

    Whitefield, Bengaluru, Karnataka, India VictaMan Services Private Limited Full time

    Position Name : Subject Matter Expert Experience : 1 year in banking sales Experience mandate Salary : 18,000 CTC - 25,000 CTC + Incentives Language: English + Any regional Language Qualification : BCom, BBA, - Finance Background Level : Lateral Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid sick time - Paid time off - Provident...

  • Subject Matter Expert

    1 week ago

    Bengaluru, India Yihires Full time

    Subject Matter Expert -  - Experience - Minimum 1 year experience in any banking/insurance/nbfc sales  - Working Days - 5.5days - Salary - 20000 - 25000

  • Subject Matter Expert

    2 days ago

    Bengaluru, India Orchids The International School Full time

    Subject matter Experts: With an academic experience of 7 plus years in teaching PUC, CBSE, ICSE curriculum of 11Th, 12 std. Well versed with competitive Examinations like KCET/NEET/JEE Mains/JEE Adv, Question paper patterns of various boards are required for Content development for 11Th and 12 Th Std Theory and MCQs material. Subject : Physics, Chemistry,...

  • Subject Matter Expert

    1 week ago

    Bengaluru, Karnataka, India Einfolingua Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesSubject Matter Expert - Content Writer (Gig Economy) - The gig economy refers to a labor market characterized by short-term, flexible jobs often facilitated by digital platforms, allowing workers to engage in freelance or contract work rather than traditional full-time employment.Preferred candidate profileTo provide Storyboarding ,...

  • Subject Matter Expert- Freelancing

    2 days ago

    Bengaluru, India Trivium Education Services Pvt. Ltd Full time

    Subject Matter Experts (SMEs) need to answer on questions provided, following the defined guideline. - Will be paid per answer wise - Can choose own working hours. - Work from home-Freelance. - Earning potential will be as good as your speed of providing high-quality solutions. - The mode of solving the questions would be online. **Subjects...

  • Subject Matter Experts

    3 weeks ago

    Bengaluru, India SMS Consultants Full time

    STEM Subject matter expert- Physics, Chemistry, Biology Math English. They'll create new pedagogies, new methodologies in area of STEM for 9-12.Develop time bound new saleable and innovative pedagogies. Academics+ Technology + curriculum development. Required Candidate profile Those who have done research and articles on pedagogy creations, evaluation will...

  • Subject Matter Experts

    2 weeks ago

    Bengaluru, Karnataka, India SMS Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    STEM Subject matter expert- Physics, Chemistry, Biology Math English. They'll create new pedagogies, new methodologies in area of STEM for 9-12.Develop time bound new saleable and innovative pedagogies. Academics+ Technology + curriculum development. Required Candidate profileThose who have done research and articles on pedagogy creations, evaluation will...

  • Subject Matter Expert

    1 week ago

    Bengaluru, India TruTeam software solutions pvt ltd Full time

    **Job Overview** Zintlr Private Limited ITfirm is looking for a Subject Matter Expert to provide us with informed technical guidance. You will be responsible for examining the business and IT processes and offering suitable recommendations. Also, you will be overseeing the testing of technical solutions. You will be working closely with the Business...

  • Subject Matter Expert

    2 weeks ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management Level G **Subject Matter Expert - Operations**: **Department**:Operations **Reports to**:Team Manager **Role**: Act as a Subject Matter Expert supporting both the team and the team leader. Provide ongoing quality monitoring and coaching in order to improve the team's performance and actively seek improvements to satisfy our customer...