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3 weeks ago
Subject Matter Expert - Customer Escalation
Job Location: Bengaluru
Job Summary:
We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.
Key Responsibilities:
- Escalation Resolution: Resolve complex customer escalations in a timely and professional manner
- Expert Solutions: Provide expert solutions to customers, ensuring high satisfaction and loyalty
- Root Cause Analysis: Conduct root cause analysis to identify and address underlying issues
- Process Improvement: Collaborate with cross-functional teams to improve processes and prevent future escalations
- Knowledge Sharing: Share knowledge and best practices with team members to enhance overall performance
Requirements:
- Experience: 5+ years of experience in customer service, escalation management, or a related field
- Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong knowledge of customer service principles and practices
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