
Customer Relationship Executive
4 days ago
**Job description**
**Responsibilities**:
- Maintaining a positive, empathic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries.
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- keeping records of customer interactions, transactions, comments, and complaints
- communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service process
**KNOWLEDGE/SKILLS**
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
**KEY PERSONAL ATTRIBUTES**
- Good organization and prioritization skills
- Good verbal and written communication skills
- Strong interpersonal skills
- The ability to manage own work load
- Ability to use initiative to work alone or with team.
Pay: ₹8,781.03 - ₹23,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8884008482
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