Writer / Editor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Accurately update existing and/or create new business documentation/SOPs based on business partner requirements
- Perform content review of existing documentation to improve/elevate usability of the document
- Communicate and work with business partner for clarification/sign-off on all documentation
- Publish/post documentation to appropriate repository
- Convert document to required templates
- Review & write documentation (SOP/PI’s) for clarity, content, and consistency with established department standards and ensure compliance with business rules
- Key KRA will be Measurement & Evaluation of training, quality & processing speed
- Collaborate with Senior Documentation staff and/or business partners for instruction, guidance, or direction
- Proactively manage task assignments or documentation projects to due dates, and report status
- Facilitate small to mid-size documentation efforts
- Organize and facilitate meetings to review, resolve conflict with, and/or approve documentation, and report status
- Negotiating solutions, resolving conflicts and anticipating/handling critical situations
- Make recommendations for content/format improvements/optimization
- Make recommendations for department or business partner process improvements/optimization
- Perform research required to update/develop documentation
- Publish documentation according to established protocol
- Assist leadership with business issue resolution
- Meet or exceed established business MBOs of quality and speed to delivery
- Display competencies of:

- Acting ethically
- Focusing on customers
- Acting as a team player
- Communicating effectively
- Supporting change and innovation
- Making fact-based decisions
- Delivering quality results
- Fosters and collaborates with all internal and external customers to ensure higher productivity leading to customer satisfaction
- Understand the client requirements & vision and aligning Documentation effort with client’s vision
- Facilitates inventory assignment for the team
- Helps with project coordination efforts
- Acts as a mentor for new hires
- Quality Audit new hires and provide support
- Enables staff members to find relevant knowledge and information
- Undertakes knowledge analysis and evaluation
- Uses most appropriate mix of knowledge and information sources
- Delivers relevant knowledge and information in most appropriate form
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Must have developing/ Intermediate level of technical writing experience required (Policy and Procedure Documentation or Standard Operating Procedures, User Manuals, etc.)
- MSWORD
- MSEXCEL
- VISIO
- Must have Developing/ Intermediate experience with HTML, Dreamweaver
- Must have good proficiency in English Grammar
- Experience of working in Grammarly Tool

**Soft skills**:

- Solid negotiation, influencing and analytical skills
- Proven excellent change management skills
- Proven excellent written and spoken communication skills

**Preferred Qualifications**:

- Graduate degree or equivalent experience
- BA in English or another communications-based program
- Technical Communications/Writing Course
- Process Specific Skills:

- Instructional Writing Experience will be
- SOPs
- Job Aid’s
- Policies and Procedures
- Familiarity with APA Writing Guidelines
- Experience of working with US based clients
- Mentoring/Coaching Skills
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, his