Customer Service Associate

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Maintaining positive relationships with customers by responding professionally and appropriately. Keeping track of customer service accounts and relevant data, and entering customer details into company databases. Gathering feedback from customers and filling out forms after each interaction. **Job Types**: Full-time, Permanent, Fresher Pay: ₹18,000.00...

The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

**Providing Information**: Offering detailed information about products or services. - **Resolving Issues**: Addressing customer complaints and escalating issues to management when necessary. - **Processing Transactions**: Handling sales, payments, and refunds. - **Maintaining Records**: Updating customer information in the company’s database. -...

Develop and implement customer service policies and procedures. - Manage and train the customer support team. - Respond to customer service issues in a timely manner. - Create effective customer service procedures, policies, and standards. - Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. - Implement an...

Customer service representatives (CSR) duties and responsibilities: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing...

**Handling Complaints**: Resolving customer complaints efficiently and professionally. - **Processing Requests**: Assisting customers with orders, returns, and other service requests. - **Providing Information**: Offering detailed information about the company’s products, services, and policies. - **Customer Interaction**: Engaging with customers to...

**Resolve issues**: Resolve customer complaints and escalate issues to the appropriate department - **Process orders**: Take orders, calculate charges, and process payments - **Manage accounts**: Review customer accounts, make changes, and process adjustments - **Handle returns**: Handle returns and exchanges - **Provide information**: Provide information...

Managing a team of customer service employees. - Maintaining compliance with policies and procedures. - Offering excellent customer service. - Displaying extensive product knowledge. - Overseeing the work of every employee in your team. - Promoting the vision of the organization. - Conducting quality assurance surveys with customers and reporting findings to...

Providing Information: Offering detailed information about products or services. - Resolving Complaints: Addressing and resolving customer complaints in a timely manner. - Processing Transactions: Handling payments, returns, and exchanges. - Maintaining Records: Keeping accurate records of customer interactions and transactions. - Communication Skills:...