Customer Service Manger

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Anticipate customer needs by studying services, products, and proper customer processes and procedures - Have full working knowledge of the service associate handbook in order to respond to every customer inquiry with confidence - Record all customer and end-user calls in order to improve service and products provided by the company - Monitor customer...

Customer service representatives (CSR) duties and responsibilities: Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing...

**Handling Complaints**: Resolving customer complaints efficiently and professionally. - **Processing Requests**: Assisting customers with orders, returns, and other service requests. - **Providing Information**: Offering detailed information about the company’s products, services, and policies. - **Customer Interaction**: Engaging with customers to...

**Resolve issues**: Resolve customer complaints and escalate issues to the appropriate department - **Process orders**: Take orders, calculate charges, and process payments - **Manage accounts**: Review customer accounts, make changes, and process adjustments - **Handle returns**: Handle returns and exchanges - **Provide information**: Provide information...

Providing Information: Offering detailed information about products or services. - Resolving Complaints: Addressing and resolving customer complaints in a timely manner. - Processing Transactions: Handling payments, returns, and exchanges. - Maintaining Records: Keeping accurate records of customer interactions and transactions. - Communication Skills:...

Listen to customers’ concerns, issues and questions Resolve customers’ concerns and answer customers’ questions to your best ability Maintain a positive attitude and calmly respond to customers’ complaints Open new customer accounts Attract customers by promoting the product and company positively, answering questions and addressing concerns as they...

Required Office Boy Location : Green Meadows, Sno. 383, Pachane Village Kasarsai Dam Road, Pune Qualification : 10th / 12th Pass Job Profile: Office Cleaning Attending customer serving them water / Tea / Coffee Any others duties assigned by reporting manger at site. Job Timing : 09:00 AM to 18:30 **Salary**: ₹10,000.00 - ₹14,000.00 per...

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales...

Responding to customer inquiries and resolving issues in a timely and professional manner - Providing product information and assistance to customers - Processing orders, returns, and exchanges - Handling customer complaints and escalating when necessary - Assisting customers with technical support - Maintaining accurate customer records and documentation -...