Customer Care Executive

2 weeks ago

Bengaluru, India Exxceliq Solutiions Full time

Role: Call Centre Executive (CCE)

Location: Bengaluru

**Responsibilities**:

- **Customer Support**: Providing assistance and support to customers via phone call. Responding to customer inquiries promptly and professionally, addressing their concerns, and providing accurate information.
- **Issue Resolution**: Listening to customer complaints or problems, identifying the underlying issues, and working towards finding appropriate solutions. This may involve troubleshooting technical issues, coordinating with different departments, or escalating complex problems to higher-level support or management.
- **Documentation and Reporting**:Recording customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system or customer database. Generating reports on customer feedback, recurring issues, or trends to help improve overall customer service.
- **Communication and Collaboration**: Collaborating with internal teams, such as sales, technical support, or logistics, to ensure smooth coordination and resolution of customer issues. Providing feedback and insights gathered from customers to relevant departments for continuous improvement.
- **Customer Satisfaction and Retention**: Striving to exceed customer expectations, deliver exceptional service, and ensure customer satisfaction. Identifying opportunities to enhance the overall customer experience and promoting customer loyalty and retention.
- **Adherence to Policies and Procedures**: Following established company policies, guidelines, and standard operating procedures in delivering customer service. Adhering to service-level agreements, quality standards, and ethical practices.

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9819128359

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