Customer Support Executive

1 week ago

Peenya Bengaluru Karnataka, India Bluecat Paper Full time

Bluecat Paper is looking for empathetic and motivated Customer Service executive to help customers successfully use our Tree-Free paper and paper products. This is a great opportunity for aspiring Customer Support professionals passionate about **working for a sustainable company and interacting with global customers.**

**Who We Are**:
Bluecat paper is a Tree-free paper manufacturing startup based in Bangalore - Peenya Industrial Area.

**Role & Responsibilities**:

- Answer customer questions and help customers make the best use of BluecatPaper products and capabilities.
- Perform customer due diligence process.
- Resolve customer issues in a prompt and courteous manner and offer thoughtful solutions.
- Escalate advanced technical problems or product issues to the product team and management.
- Contribute to building a knowledge base of common issues and solutions.
- Contribute to the Customer Care Team process improvement and documentation.
- Implement best-in-class customer support practices with customers to provide a quality and excellent customer experience.
- Liaise with other departments to ensure shared vision, mutual respect, and an in-depth understanding of each other’s role in a project with the goal of achieving excellent business outcomes and outstanding customer experience.

**Qualifications**:

- At least 1-year of experience in customer support.
- Friendly and professional demeanour.
- Excellent English writing skills - writing samples required.
- Excellent spoken English with clear diction and experience working on a team.
- Critical thinking and problem-solving skills.
- Passion for solving problems and helping customers.

**Start: Immediate**
**Location**:Bangalore - Peenya Industrial Area.
**Hours**:10 am to 7 pm Indian Standard time.

**Experience**:

- customer support: 1 year (required)
- work: 1 year (required)

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

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