Customer Service Representative

2 days ago

Maya Puri Delhi Delhi, India JIMMY LUXURY RETAIL PRIVATE LIMITED Full time

**Excellent English skill**

**Key Responsibilities**:

- Provide accurate information about our products/services.
- Assist customers with their inquiries and resolve complaints or issues promptly.
- Maintain detailed records of customer interactions.
- Escalate complex issues to senior support teams when necessary.
- Follow communication guidelines and company policies to maintain professionalism.
- Meet or exceed customer service KPIs (response time, resolution rate, etc.).

**Requirements**:

- Excellent spoken and written English communication skills.
- **UK accent or neutral English accent** preferred.
- Prior experience in customer service, especially for UK-based clients, is advantageous.
- Strong problem-solving skills and attention to detail.
- Good computer literacy and familiarity with CRM systems.
- Ability to work independently and as part of a remote team.
- Opportunity to work remotely.
- Growth opportunities within the company.

**Job Types**: Full-time, Permanent

Pay: ₹11,278.29 - ₹36,302.82 per month

Schedule:

- Day shift
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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