Customer Care Assistant

2 weeks ago

India Relaxo Footwears Full time

**Position Title: CCA**

**Department**:
**Retail
**Work Location**:
**Grade**:
**Asstt. / Sr. Asstt**

**Travel Required**:

- Yes**Reporting to**:
**Administrative**:
**ROI**

**Reported by**:

- N A**Functional**:
**ROI**

**Minimum Job Requirements**

**Educational Qualification**:

- 10th or 12th**Experience**:

- 0-2 Years**Any additional requirement**:
**Purpose of the Position (Job Summary)**
- This position is responsible for achieving the sales targets, customer handling and hygienic at store.**Key Roles and Responsibilities**

**Financial**
- To Fulfill the sales target

**Customer Oriented**
- To attend the customer in the outlet amicably and understand the needs of the customer.
- To attend the customer queries gracefully and solve the customer grievance in coordination with ROI

**People Oriented**
- To ensure smooth functioning at outlet through proper co-ordination with other staff.
- Team building

**Internal Business Process**
- To Keep track on stock availability and update the ROI about the stock replenishment.
- Responsible for proper hygienic at Store.

**Competencies**

**Technical/Functional**

**Behavioral**
- Selling skill
- Customer handling skill
- Stock maintaining skill
- 1.Strong interpersonal skills- 2.Coustomer Orientation**Key Responsibility Areas**

**Quantitative**

**Qualitative**
- 1. Sales Achievement (Achievement Against Targets.- 2. Growth Value (Growth Against Last Year Respective Month )- 1. Customer Service- 2. Display and hygienic at store**Key Stakeholder Management**

**Internal**

**External**
- Retail Outlet Incharge
- Cluster Incharge
- 1.Customers

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