Customer Care Associate

9 hours ago

Raipur India RAS Luxury Skincare Full time

Job Description

Job Title: Customer Care Associate

Location: Raipur, Chhattisgarh

Department: Customer Support / Sales

Reports To: Customer Care Manager / Team Lead

Job Summary

The Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role involves addressing customer queries, resolving issues, retaining customers, supporting sales activities, and ensuring a positive customer experience across all touchpoints.

Key Responsibilities

- Handle Customer Calls (Inbound & Outbound)

- Manage high-volume inbound and outbound calls in a timely manner.
- Follow communication scripts and processes when handling different topics.

- Email & Chat Support

- Respond to customer queries and concerns via email and chat with accuracy and professionalism.
- Maintain response time and resolution benchmarks.

- Sales Support

- Promote and cross-sell products or services based on customer needs.
- Meet or exceed sales and conversion targets as assigned.

- Customer Retention

- Identify opportunities to retain existing customers through excellent service and personalized offers.
- Handle cancellation requests and attempt to resolve underlying issues.

- New Customer Onboarding / Visits

- Assist with onboarding new customers and ensure smooth onboarding experiences.
- Conduct physical or virtual visits (if required) to build strong customer relationships.

- Problem Solving & Issue Resolution

- Investigate and resolve customer complaints efficiently and effectively.
- Provide timely feedback and follow-up to ensure complete customer satisfaction.

- Escalation Handling

- Escalate complex or unresolved issues to the appropriate team or manager in a timely manner.
- Track escalations to closure and ensure proper documentation.

- Voice, Chat, and Email Process Management

- Maintain quality and consistency across all communication channels.
- Adhere to service level agreements (SLAs) and customer experience guidelines.

- Inbound and Outbound Process Management

- Manage both proactive outbound interactions (e.g., follow-ups, feedback calls) and reactive inbound queries.
- Maintain call logs and update customer records accurately in CRM systems.

Required Skills & Qualifications

- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with customer service software (e.g., CRM, ticketing tools).
- Sales-oriented mindset with a focus on customer satisfaction.
- Previous experience in customer service, support, or telesales is preferred.

Skills: email,chat,customer care

  • Customer Care Associate

    7 days ago

    Raipur, Chhattisgarh, India RAS Luxury Skincare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Customer Care AssociateLocation: Raipur, ChhattisgarhDepartment: Customer Support / SalesReports To: Customer Care Manager / Team LeadJob SummaryThe Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role involves...

  • Customer Care Associate

    2 days ago

    Raipur, India RAS Luxury Skincare Full time

    Job Title: Customer Care AssociateLocation: Raipur, ChhattisgarhDepartment: Customer Support / SalesReports To: Customer Care Manager / Team LeadJob SummaryThe Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role involves...

  • Customer Care Officer

    2 weeks ago

    Raipur, India Take care raipur services Full time

    We are reputated authorized service center for company HAIER And DAIKIN, we want to requte post for Customer Care Officer for CRM operation also need to communicate with engineers and customer. **Salary**: ₹10,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...

  • Customer Care Associate

    2 weeks ago

    Raipur, Chhattisgarh, India Square Business Services Full time ₹ 14,30,000 per year

    We are excited to announce an excellent career opportunity for fresh graduates to join us as Customer Support Associate at Square Business Services. This role offers a dynamic environment where youll play a vital part in ensuring our customers receive prompt and high-quality assistance.Role Overview:As a Customer Support Executive, you will:Handle customer...

  • Customer Care Associate

    2 days ago

    Raipur, India Square Business Services Full time

    We are excited to announce an excellent career opportunity for fresh graduates to join us as Customer Support Associate at Square Business Services. This role offers a dynamic environment where youll play a vital part in ensuring our customers receive prompt and high-quality assistance. Role Overview: As a Customer Support Executive, you will: Handle...

  • Customer Care Advisor

    4 days ago

    India Vodafone Full time

    **Description**: - s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone - s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with...

  • Customer Service Associate

    6 days ago

    Raipur, Chhattisgarh, India RAS BEAUTY PVT LTD Full time ₹ 12,000 - ₹ 2,50,000 per year

    Job Title: Customer Care AssociateLocation: Raipur, ChhattisgarhDepartment: Customer Support / SalesReports To: Customer Care Manager / Team LeadJob Summary:The Customer Care Associate is responsible for delivering exceptional customer service through multiple communication channels, including calls, emails, chat, and in-person interactions. The role...

  • Customer Care Executive

    2 weeks ago

    India OnProcess Full time

    **Vacancy Name** - Customer Care Executive **Vacancy No** - VN938 **Employment Type** - Full Time **Location Country** - India **About OnProcess** - We're on a bit of a mission at OnProcess, part of Accenture. We are helping the world's service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity,...

  • Customer Care Executive

    2 weeks ago

    Raipur, India PMG Placement Full time

    Job Title: Customer Care Execiutive Location: Raipur CG salary: 15000/- to 25000/- PM Experience: 2 to 4 Years Qualification: Graduate Skills: English communication Job Duties: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating...

  • Customer Care Executive

    4 days ago

    Raipur, India PMG Placement Full time

    Job Title: Customer care Executive Location: Raipur CG Qualification: Graduate Experience: 0 to 1 Year **Salary**: 8000/- to 10000/- PM Job Duties: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts...