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Sales Backend Associate

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Pimple Gurav Pune Maharashtra, India Sejal Engineering Solutions Pvt Ltd Full time

**Job Overview: T**he HVAC Sales Backend Associate Specialist plays a crucial role in supporting the sales team by managing administrative tasks, processing orders, and ensuring smooth operations between sales, customers, and internal departments. The position requires solid technical knowledge in HVAC systems, strong communication, and attention to detail to provide superior customer service and operational support.

**Key Responsibilities (KRAs)**:
**Order Management & Processing**: Process customer orders accurately and ensure they are entered into the system in a timely manner.

**Sales Support**: Provide backend support to the sales team by preparing quotes, proposals, and product specifications.

**CRM & Database Management**: Maintain and update customer information in the CRM system.

**Coordination with Other Teams**: Collaborate with inventory, engineering, and finance teams to ensure products are available, technical specifications are accurate, and orders are processed smoothly.

**Customer Communication**: Respond to customer inquiries related to orders, product availability, and delivery status.

**Documentation & Reporting**: Prepare and manage all necessary sales documentation, including quotes, invoices, and contracts.

**Skills & Qualifications**:

- **Educational Background**: Bachelor of Engineering (B.E.) in Mechanical Engineering or a related field.
- **Sales Support Experience**: Prior experience in sales backend support, administration, or customer service is preferred.
- **CRM Proficiency**: Experience with CRM software and sales tools (e.g., Salesforce, HubSpot).
- **Attention to Detail**: Ability to process orders, documentation, and information with high accuracy.
- **Communication Skills**: Strong written and verbal communication skills for coordinating with customers and internal teams.
- **Problem-Solving**: Ability to identify issues and find solutions quickly, ensuring customer satisfaction.

**Certifications (Optional)**:

- HVAC-related certifications or training.
- Project management certifications or similar courses for process optimization.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

Work Location: In person