Occ-operations Control

3 days ago


Gurugram Haryana, India Medanta The Medicity Hospital, Gurgaon Full time

**Executive**

Operations Control Centre

HOD

To ensure seamless Service Delivery and Customer Satisfaction
- Managing doctor appointments
- Handling customer complaints and follow-ups
- Handling calls - both inbound and outbound
- Having knowledge of emergency codes to manage emergencies
- Tracking and making recommendations for enhancing customer experience in the hospital
- Helping in general hospital operations
- Any other ad hoc duties related to hospital operations assigned by supervisor

Graduate in any discipline

2+ years of experience in healthcare \ service industry \ BPO
- Good communication skills - both verbal and written
- Great interpersonal skills and team work ability
- Good analytical skills and quick thinking
- Dedication and passion to meet and exceed customer expectations - both internal and external
- Positive, pro-active, motivated with “can-do” attitude

**Job Types**: Full-time, Permanent

Pay: From ₹17,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person



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