Occ-operations Control
6 days ago
**Executive**
Operations Control Centre
HOD
To ensure seamless Service Delivery and Customer Satisfaction
- Managing doctor appointments
- Handling customer complaints and follow-ups
- Handling calls - both inbound and outbound
- Having knowledge of emergency codes to manage emergencies
- Tracking and making recommendations for enhancing customer experience in the hospital
- Helping in general hospital operations
- Any other ad hoc duties related to hospital operations assigned by supervisor
Graduate in any discipline
2+ years of experience in healthcare \ service industry \ BPO
- Good communication skills - both verbal and written
- Great interpersonal skills and team work ability
- Good analytical skills and quick thinking
- Dedication and passion to meet and exceed customer expectations - both internal and external
- Positive, pro-active, motivated with “can-do” attitude
**Job Types**: Full-time, Permanent
Pay: From ₹17,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Work Location: In person
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