Customer Service Technician Ii
5 days ago
**Shift: 100% night shift**
**Requirements: Certifications in relevant work**
**_ _**
**JOB COMPLEXITY**:Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer. Proactively seeks opportunities to educate and solve for future technical challenges a customer may face. Creates and maintains customer loyalty by serving customers above and beyond their expectations. Exercises good judgment in decision-making in order to routinely deliver exceptional customer support at all times. Example activities include:
- Spam/Security analysis and recommendations
- Desktop Client/Mobile Device troubleshooting
- Account and Billing related inquiries
- Support users in use and troubleshooting of Microsoft products
**SUPERVISION**: Operates under moderate supervision until duties are learned.
**EXPERIENCE/EDUCATION**:
Required: Graduation and above. Ability to type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to maintain a required high level of customer service. Must be detailed in documenting information and practice good follow-through techniques. Demonstrates basic problem-solving abilities; with a desire to take on additional responsibility.
**About Rackspace Technology**
**More on Rackspace Technology
-
Electrical Services Technician
2 weeks ago
Remote, India KNI Services Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Electrical Service Technician – Kitchen EquipmentDepartment: Service & MaintenanceLocation: Sanand GIDC / Vatva GIDCJob Summary:The Electrical Service Technician will be responsible for installation, troubleshooting, repair, and preventive maintenance of commercial kitchen equipment such as dishwashers, ovens, fryers, bratt pans, steamers, and...
-
NOC Technician II
2 days ago
Remote - Bangalore, India Backblaze External Website Full time ₹ 5,00,000 - ₹ 15,00,000 per yearBackblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the...
-
R-16464 Customer Service Technician I
5 days ago
Remote, India Rackspace Full time**Customer Service Technician I - IN - Remote - Work from Home - BNG/ GGN/ HYD** **Shift: 100% night shift** **Skills: Tech support, O365, Active Directory, Exchange** **Years of exp: 2 to 3 years** **Positions: Multiple.** **Requirements: Certifications in relevant work** **_ _** **JOB COMPLEXITY**:Handles customer support requests primarily via...
-
Customer Service Technician Ii
5 days ago
Remote, India Rackspace Full time**Shift: 100% night shift** **Requirements: Certifications in relevant work** **_ _** **JOB COMPLEXITY**:Handles customer support requests primarily via phone, chat, and tickets. Escalates support requests, as necessary, to appropriate escalation path. Provides technical troubleshooting of product offerings and offers solutions that satisfy customer....
-
Customer Service Representative
6 days ago
Remote, India Base8 Inc Full time**Customer Service Representative - Night Shift** **Remote** **Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, **Cure8**, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are...
-
Sound Technician
3 days ago
Remote, India LUMASONIC TECH RENTAL PRIVATE LIMITED Full time**Planning** Attend regularly scheduled event office meets. Assist the Audio Engineer in identifying, assessing, and improving internal processes. Ensure a safe and healthy work environment and compliance with all policies and procedures. Understand set layouts and basic flow of events before reaching the event venue for set up. Assist the Audio...
-
Lighting Technician
3 days ago
Remote, India LUMASONIC TECH RENTAL PRIVATE LIMITED Full time**Planning** Attend regularly scheduled event office meets. Assist the Light Designer in identifying, assessing, and improving internal processes. Ensure a safe and healthy work environment and compliance with all policies and procedures. Understand set layouts and basic flow of events before reaching the event venue for set up. Assist the Light...
-
Virtual Assistant: Csr/dispatcher
1 week ago
Remote, India Service Squad Full timeJoin a US-based home service company as a virtual dispatcher/CSR agent responsible for managing and booking appointments. We're seeking an organized, dependable Virtual Assistant with outstanding customer service skills. In this role, you'll bridge the gap between our customers and operations, ensuring seamless communication and exceptional service. Fluent...
-
Cra Ii
18 hours ago
Remote, India Syneos - Clinical and Corporate - Prod Full time**Description** **Clinical Research Associate II** Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the...
-
Customer Service
18 hours ago
Remote, India NARITH BUSSINES SERVICE Full timeUrgent Hiring for Customer Service Advisor (Outbound) blended Process Must have experience in BPO Customer Service Minimum 3-4 years Note : if you have Excellent Verbal and Communication skill English Required in English Salary Max Salary Max 10 LPA Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below...