Guest Service Associate Trainer

15 hours ago


Kota Rajasthan, India THE CAREER LINE Full time

**Key ResponsibilitiesTraining & Development**
- Design, deliver, and coordinate induction and on-the-job training programs for Guest Service Associates.
- Conduct training on hospitality etiquette, communication, complaint resolution, upselling, check-in/check-out procedures, and reservation systems.
- Develop role-play sessions, guest interaction simulations, and service excellence workshops.
- Ensure training content is aligned with company standards and industry best practices.

**Operational Support**
- Collaborate with Front Office and Guest Relations teams to identify skill gaps and training needs.
- Support team members on the floor during peak hours to ensure seamless guest service.
- Assist in implementing new guest service initiatives and process improvements.

**Performance Monitoring**
- Conduct regular assessments and track trainee performance and progress.
- Provide constructive feedback, coaching, and mentoring to staff.
- Maintain training reports, attendance logs, and evaluation records.

**Guest Experience**
- Promote a guest-first culture and lead by example in delivering exceptional hospitality.
- Ensure service delivery meets quality standards and guest feedback is acted upon.
- Help manage guest concerns and inquiries professionally when needed.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person



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