IT Operations

3 days ago

Ahmedabad Gujarat, India Stepin Solutions Full time

**Position: IT Operations**

**Work from office**

**About Stepin Solutions**:

- Stepin Solutions, a global leader in Backend IT operations, serving clients in 33+ countries and fostering partnerships in Israel and the USA, is expanding its team. Established in 2011, our organization has grown to a team of around 50 individuals. We are inviting talented professionals to join our dynamic and inspiring team, driven by a mission to propel the organization's growth together.

**Required Qualifications**:

- Bachelor/Master's Degree in Computer Science, Engineering, Business, or equivalent.

**Desired**:

- Proficient in English communication, both written and verbal.
- Knowledge of hardware infrastructure and troubleshooting.
- Interest in Virtual Private Networks (VPNs).
- Proven experience in providing technical support for laptop-related issues.

**Hard Skills**:

- Familiarity with hardware systems and specifications.
- Proficiency in tools for test management and bug tracking.
- Knowledge of scripting and programming languages.
- Experience in maintaining and troubleshooting hardware issues.
- Ability to assist team members with laptop-related challenges.

**Soft Skills**:

- Excellent English communication skills.
- Strong problem-solving ability and analytical skills.
- Effective collaboration with cross-functional teams.
- Flexibility to adapt to a rapidly changing environment.
- Customer-centric mindset, emphasizing user satisfaction.

**Responsibilities**:

- Collaborate with the IT team to ensure smooth hardware operations.
- Provide technical support for laptop-related issues.
- Assist in the procurement and setup of laptops for the team.
- Contribute to the improvement of IT processes.
- Work closely with team members to troubleshoot and resolve hardware challenges.

**Benefits**:

- Full-time employment.
- EPF/ESIC benefits as per government compliance guidelines.
- Yearly increments based on performance.

**Working days**:

- Monday to Friday

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

**Experience**:

- Hardware and Networking: 2 years (preferred)

Work Location: In person

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