Associate - Employee Services

**Our story**

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

**Role summary**
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
- To proactively seek learning opportunities to develop and maintain good knowledge of NGA's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.

**Main responsibilities**

**Production**
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty
- Responsible For Timely Escalation Of Production Related Issues
- Responsible For Maintaining Accuracy
- Updating Process Related Reports and Documents if required

**Compliances**
- Following ISMS Compliance Of The Team
- Adhering To Company Policies, Rules And Regulations
- Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
- Adhering to Work Timings, Leave Schedules

**Key experience**
- Graduate from any stream / Diploma Holder
- PC Literacy - Word and Excel (Basic Level)
- Good technical knowledge of payroll and payroll systems
- Commerce background
- Track record of face to face, telephone and written contact with customers

**Skills**
- Good communication skills
- Commitment to achieve deadlines
- Learning Attitude

**What we offer**
- Sophisticated career development initiatives
- Transparent reward and recognition schemes
- Innovative industry leading company
- Promising career growth path.

**It would be desirable if you also have**:
Commerce background Track record of face to face, telephone and written contact with customers.

**Our commitment to Diversity and Inclusion**

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

**Diversity Policy Statement**

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

**Authorization to work in the Employing Country**

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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