Trainee Associate

3 days ago

Kochi, India Alight Full time

Overall job purpose
- To process the Data Entry and payrolls by meeting the obligations such as TAT & accuracy levels as specified
- To provide an effective and efficient payroll, Data Entry and Case resolution service to customers, ensuring the accurate Emplyee records, data and timely payment of their employees’ salaries
- Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty and To proactively seek learning opportunities to develop and maintain good knowledge of NHRI's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
- Handling Inbound and Outbound Calls (Voice Agents)

Main responsibilities and Opportunities:
Production
- Responsible for processing Cases, payrolls and reports meeting targets given for the same & maintaining Accuracy
- Responsible for first level verification of data if required
- Responsible For Timely Escalation Of Production Related Issues
- Responsible For Maintaining Accuracy
- Updating Process Related Reports and Documents

Compliances
- Ensuring SOC Compliance Of The Team
- Adhering To Company Policies, Rules And Regulations
- Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
- Adhering to Work Timings, Leave Schedules

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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