Transport Helpdesk

JLL supports the Whole You, personally and professionally.
Transport Helpdesk Lead
**What this job involves**:
Redefining user support
“Transforming the transport user experience through innovative support solutions that empower travellers, streamline journey management, and enhance overall satisfaction. This approach integrates real-time data, predictive analytics, and personalized assistance to create a seamless support ecosystem. It anticipates traveller needs, resolves issues proactively, and converts potential disruptions into opportunities for improved service. From intuitive mobile apps to AI-powered chatbots and smart kiosks, this redefined support system ensures travellers receive timely, relevant, and personalized assistance throughout their journey, ultimately making transport more accessible, efficient, and user-friendly.
Being a core part of operations
Transport operations form the vital backbone of organizational logistics, serving as a linchpin in the broader operational framework. This critical function orchestrates the seamless movement of goods, services, and people, directly impacting efficiency, cost-effectiveness, and overall business performance. As a core component, transport operations integrate with and influence various other operational areas including supply chain management, inventory control, customer service, and financial planning. By optimizing routes, leveraging cutting-edge fleet management technologies, and implementing sustainable practices, transport operations drive operational excellence, enhance resource utilization, and contribute significantly to an organization's competitive edge and bottom line. The strategic importance of this function extends beyond mere logistics, playing a crucial role in shaping business strategies, meeting customer expectations, and adapting to market dynamics in an increasingly interconnected global economy.
On top of these, you’ll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders.
You’ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR.
Well-versed in the field
Are you a graduate of any specialisation with eight years’ experience—or more—in customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, we’d love to chat with you
A relationship builder
Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team.
**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.