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Employee Services Representative

3 weeks ago

New Delhi, India Bechtel Full time

**Requisition ID: 273342**
- ** Relocation Authorized: None**:

- ** Telework Type: Part-Time Telework**:

- ** Work Location: New Delhi**

**Company Overview**:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the Infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values - ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants - integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.

**Role Overview**:
The work locations will be New Delhi

**Responsibilities**:

- Representatives are expected to be intuitive when investigating requests, analyzing the nature, and providing resolution or routing to the appropriate area.
- Representative acts as a liaison on behalf of the employee and the payroll and benefits departments and vendors to resolve issues.
- Abides and performs to quality guidelines when handling all contacts.
- Utilizes a professional and quality-focused approach to handle inquiries and ensures privacy including confidentiality and protection of sensitive employee information.
- Demonstrates excellent written and oral communication skills when responding to and documenting cases in the ServiceNow HR Service Delivery tracking tool.
- Assists with a variety of other duties, including but not limited to mailings, reviewing and editing communications as well as identifying and working through process improvements.

**Basic Qualifications**:

- Post Graduate Degree / Diploma in Human Resources or related field with a minimum of 2 years of related HR experience OR minimum 4 years of experience in benefits administration with Bachelor's Degree in any educational stream.

Preferred Qualifications:

- Experience of working closely with international team(s).
- Prior experience in managing benefits in the assigned region will be an added advantage
- Knowledge of HR master data / systems knowledge within SAP
- Strong Microsoft Office skills (Excel, Word, PowerPoint, Teams, Outlook, etc.)
- Possess service mindset and ability to build strong relationships
- Ability to work with little supervision
- Ability to work in a high-volume transaction environment
- Proactive, flexible, and adaptive to changing priorities
- Effective communication, interpersonal and collaboration skills

**_
Shaping tomorrow together_**

**_ Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through five global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals; and Manufacturing & Technology. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live._**

**_ Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law._**

**Bechtel employees are required to be vaccinated for COVID-19 or show proof of a negative test result prior to accessing Bechtel sites/facilities to the extent required by applicable law or by customer requirements.