Call Transcriber
3 days ago
**We are hiring a Call Analyzer & Transcriber for our client**
**Location**: Pune
**Experience**: 0-3 Years (Full-Time, Fresher, and Experienced can apply)
**Job Type**: Contract
**Working**: Office Only
**Process Overview**:
- Call Analyzer & Transcribers are part of Call Disposition Process.
- Call Disposition is a Sales/Service Accelerator which analyzes freshly received telephone calls at the “dealer” or “retail” outlet and segregating these calls to feed the most relevant calls back to the Sales or Service teams in a timely manner.
- They provide a quick view of a call's outcome and what the next step should be for the representative. They give everyone visibility inside the composition of the call to diagnose areas of improvement.
- Call Disposition process has proven to provide key intelligence in fastest possible time to Sales and Service teams of the organization aids in converting and routing the customers back into the Sales stream thus giving a major impetus to revenue earnings, which may have otherwise been lost.
**Requirements**:
- Call Analyzer & Transcribers is responsible for transcribing and summarizing calls as per the process requirement.
- Performs call monitoring to meet the quality parameters.
- Take up the responsibility of the assigned task.
- Keep on asking for the reviews and feedback from the peers.
- Reporting back to Supervisors on daily basis.
- Ensuring quality work delivered within defined timelines.
- Perform other duties as assigned.
**Mandatory Skill**:
- Good written and Verbal Communication
- Good understanding of American Accent
**Education Qualification**:HSC/ Graduation/Undergraduate
**Shift Timings**: _Rotational - 5:00 PM IST to 6:00 AM IST (US Shift)_
**Notice Period**: Immediate
**Are you the perfect fit? Great - Please share your updated CV and we will get back to you as soon as possible**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹21,000.00 per month
Schedule:
- US shift
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9048401450
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