Lims Support

2 weeks ago

Vadodara Gujarat, India e-Stone Information Technology Full time

**Experience**: 2-4 Years
**Location** : Vadodara
- Provide day-to-day support for LIMS users, including troubleshooting and resolving issues promptly
- Monitor LIMS performance and ensure system uptime and reliability.
- Assist in the configuration, customization, and optimization of the LIMS to meet business user needs.
- Collaborate with IT and business users to identify and implement enhancements and upgrades
- Maintain and update LIMS documentation, including user manuals and training materials.
- Conduct training sessions for new users and refresher courses for existing users.
- Ensure data integrity and compliance with regulatory standards (e.g., FDA, GMP, GLP).
- Assist in the validation and testing of LIMS updates and new features.
- Respond to and manage support tickets, ensuring timely resolution and excellent customer service.
- Collaborate with vendors and external support teams as necessary
- Travel multiple plants as and when required. Shall be available to work in shifts to ensure support to end users

**Qualifications**
- Bachelor’s degree in Life Sciences, Information Technology, Computer Science, or a related field.
- Minimum of 2-4 years of experience in LIMS support or a similar role in a pharmaceutical or biotech environment.
- Strong understanding of laboratory workflows and data management.
- Proficiency in LIMS software (e.g., Caliber, LabWare, STARLIMS, LabVantage).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with regulatory compliance requirements (e.g., FDA, GMP, GLP)

**Preferred Qualifications**:

- Advanced degree in Life Sciences, Information Technology, or a related field.
- Experience with database management and SQL.
- Familiarity with laboratory instruments and their integration with LIMS.
- Experience of working in support team for LIMS (preferably Caliber LIMS) shall be preferred.
- Flexible to work during and post working hours as well as during holidays if required.

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