Customer Services Officer

7 days ago

Ahmedabad Gujarat, India Qatar Airways Full time

About the role

As a Customer Services Officer based in Ahmedabad India, you will be responsible for all service delivery aspects of the Contact Centre. Manage service quality and service levels and revenue generation through teams in accordance with defined targets. Implement policies and processes designed to continuously improve operational performance. Ensure compliance with set standards and procedures.

Key Responsibilities:

- Responsible for managing Service Level of all customer service aspects of the Contact Center.
- Responsible for achieving all KPl's as outlined in the CC KPI Scorecard.
- Implement new skills and new techniques geared towards operational and service excellence
- Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
- Ensuring call quality and high level of customer service
- Ensure first call resolution, zero error and operational excellence

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About you:

- Bachelor Degree or equivalent with Minimum 4 years of job-related experience as a Team Leader or Assistant Manager
- Experience working in Aviation Contact Center (mandatory)
- Managed teams in excess of 50 people
- Experience of GDS, particularly Amadeus
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Knowledge of airline reservation processes

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

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