Customer Services Officer

4 days ago

Ahmedabad Gujarat, India Qatar Airways Full time

About the role

As a Customer Services Officer based in Ahmedabad India, you will be responsible for all service delivery aspects of the Contact Centre. Manage service quality and service levels and revenue generation through teams in accordance with defined targets. Implement policies and processes designed to continuously improve operational performance. Ensure compliance with set standards and procedures.

Key Responsibilities:

- Responsible for managing Service Level of all customer service aspects of the Contact Center.
- Responsible for achieving all KPl's as outlined in the CC KPI Scorecard.
- Implement new skills and new techniques geared towards operational and service excellence
- Responsible for managing Productivity and Efficiency of Agents occupancy and Schedule adherence.
- Ensuring call quality and high level of customer service
- Ensure first call resolution, zero error and operational excellence

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**Qualifications**:
About you:

- Bachelor Degree or equivalent with Minimum 4 years of job-related experience as a Team Leader or Assistant Manager
- Experience working in Aviation Contact Center (mandatory)
- Managed teams in excess of 50 people
- Experience of GDS, particularly Amadeus
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Knowledge of airline reservation processes

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

  • Customer Service Officer

    4 days ago

    Ahmedabad, Gujarat, India AK Global Management Services Full time

    **Role: - ** Customer Service Executive **Industry**: Healthcare BPO **Location: Bhat, Ahmedabad** **Employment Type**: Full-time, permanent **Job Summary**: We are looking for a **Customer Service Executive** who will be the first point of contact for our customers, ensuring a positive customer experience by efficiently resolving queries, handling...

  • Customer Service Officer

    13 hours ago

    Ahmedabad, Gujarat, India AK Global Management Services Full time

    **Position: - Customer service (Voice process)** **Location: - Bhat, Ahmedabad** **Full time, Permanent** **Job Summary**: **Key Responsibilities**: - Handle inbound and outbound calls and provide customer support. - Understand customer needs and offer suitable products/services. - Follow up on leads and inquiries to convert them into successful...

  • Customer Service Officer

    2 weeks ago

    Ahmedabad, Gujarat, India Freviya Healthcare Full time

    Workplace type: Work From Home Available. Language Requirements: Fluency in Hindi, English and Gujarati is Mandatory. Company Description Freviya Healthcare is a wellness clinic located in Ahmedabad that has been dedicated to promoting healthy lifestyles since 1996. We offer top-notch scientific and natural detoxification and weight loss programs that...

  • Customer Service Representative

    4 days ago

    Ahmedabad, Gujarat, India Rudra talent services Full time

    Urgent opening for Customer Service Representative Designation: Customer Service Location: Ahmedabad Package: 3.60 Lac Job Responsibility - Supervising a team of customer support professionals. - Monitoring the entire customer service process. - Resolving customer issues brought to your attention. - Creating procedures and policies for effective customer...

  • Customer Service Representative

    3 days ago

    Ahmedabad, Gujarat, India KK HR services Full time

    **Key Responsibilities**: - **Outbound Calls**: - Make outbound calls to prospective and existing customers to promote products, services, or special offers. - Conduct follow-up calls as needed to nurture leads and close sales. - **Lead Generation**: - Identify potential customers and qualify leads based on predefined criteria. - Update and maintain...

  • Customer Service Officer

    4 days ago

    Ahmedabad, Gujarat, India Landmark Insurance Broker Pvt Ltd Full time

    **Role & responsibilities** Tele calling for Renewal collection from existing customers. **Job Type**: Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - tamil...

  • Customer Service Assistant

    2 days ago

    Ahmedabad, Gujarat, India Vitapoint.co.uk Full time

    VitaPoint.co.uk, fast becoming the UK’s largest online department store. Our history has seen us grow from a small ebay health supplement shop to fast growing into the No.1 online department store. With every stage of our expansion, we have sought to always uphold a strong reputation and continue to provide our customers with: - Top quality products -...

  • Customer Service Executive

    4 days ago

    Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    **Responsibilities**: - Answer incoming and outgoing customer calls promptly and professionally. - Listen and resolve actively to customer inquiries, concerns, and feedback. - Assist customers in resolving issues and proactively providing the solutions. - Collaborate with other team members and departments to resolve complex customer issues. - Document...

  • Customer Service Representative

    2 days ago

    Ahmedabad, Gujarat, India Lets Talk Business Pvt. Ltd. Full time

    As a **Customer Support Representative**, you will be the first point of contact for customers seeking assistance with our products/services. Your role will involve addressing customer inquiries, troubleshooting issues, and ensuring that customers receive the best possible experience with our brand. We are looking for someone with a positive attitude, great...

  • International Customer Service Executive

    4 days ago

    Ahmedabad, Gujarat, India Microorbit consulting services INC Full time

    **MICRO ORBIT (An ISO & CMMI Level 5 MNC)** **INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title:...