Associate - Lease Administration

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 93,000 individuals and believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.
With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL.

About JLL - Lease Administration
We are seeking an Associate to join our Lease Administration team in Dalian, China. Our Lease Administration platform supports a diverse set of client needs from basis management of lease abstractions and critical dates to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business.

Main Responsibilities and Duties
Lead large, complex, high visibility, strategic, or tactically important accounts. Coordinate communication between the Account/Client Managers and be the primary point of contact and build long-term relationships with customers. Develops a trusted advisor relationship with customer stakeholders and executive sponsors. Ensures the timely and successful delivery of the solutions according to customer needs and objectives. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Responsible for commercial maintenance over the contract and ongoing monitoring for the upcoming opportunities to expand the services. Express flexibility and ability to work with various client personalities.

**KPIs & Finance**: Manage budget for the account/s to ensure profitability of the accounts by achieving the expected AGM. Forecast and track key account metrics. Monitor and analyse customer’s usage of JLL product. Advises other team members on how to build KPIs, assist other regions in contract review from the perspective of contractual agreements being of JLL’s benefit.

**Account**: Share creativity with others as far as new business strategies and opportunities are concerned. Independently drive changes that help the business grow. Is responsible for the appropriate synergy between the Account Management and Product;. Represent, and serve as the Subject Matter Expert (SME) within Lease Administration specific field.

**Presentations**: Always provide excellent presentations to both internal and external stakeholders which are professional, informative. Able to actively take part in ad hoc meetings with the Client Calls.

**Championship**: Be a leader in an individual initiative or program that brings benefits for whole LA or JLL team (global programs or projects), supporting strategy within LA department.

Knowledge & skills

Ability to be able to price activities of LA services
Proven experience in a Global role within Lease administration department with posit