Client Onboarding Executive

17 hours ago

Bengaluru Karnataka, India Clini launch Research Institute Full time

**Job Description: Client Onboarding Executive**

**Position Overview**

**Key Responsibilities**

**Lead Generation & Client Pitching**
- Identify and qualify potential leads through research, networking, and digital outreach.
- Prepare customized service proposals and pitch presentations tailored to client needs.
- Conduct initial discovery calls, service demonstrations, and negotiations.

**Client Onboarding Management**
- Manage the end-to-end onboarding process for new clients, ensuring a smooth and timely experience.
- Coordinate onboarding formalities, documentation, contracts, account setups, and internal team handovers.
- Serve as the primary point of contact during the onboarding phase.

**Client Servicing & Relationship Management**
- Build and maintain strong, long-term client relationships.
- Act as a liaison between clients and internal departments to ensure service delivery meets expectations.
- Address client queries and operational concerns promptly.

**Feedback Management & Reporting**
- Regularly collect client feedback on services, onboarding experiences, and ongoing engagement.
- Compile and analyze feedback to identify areas for service improvement.
- Share actionable insights with internal teams and contribute to enhancing client satisfaction strategies.

**Requirements**:

- Bachelor’s degree in business, Marketing, or a related field.
- 1-3 years of experience in client onboarding, account management, business development, or lead generation roles.
- Strong **communication, presentation, and interpersonal skills**.
- Proficiency in CRM tools, lead management systems, and MS Office Suite.
- Exceptional organizational skills with the ability to multitask and manage priorities.
- Positive, proactive, and client-centric attitude.

**Preferred Qualifications**
- Experience in a service-based, Experience with recruitment consulting business will be add on advantage
- Familiarity with onboarding formalities, compliance processes, and client documentation.
- Previous experience handling domestic & international clients is a plus.

**What We Offer**
- Dynamic, collaborative, and supportive work environment.
- Growth opportunities within the business development and client servicing verticals.
- Competitive salary package with performance incentives.
- Training and professional development programs.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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