Back Office Support

2 weeks ago

Ahmedabad, India New Way Solution llp Full time

Providing professional support to clients and partners;
- Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;
Monitoring and handling client queries in Support inbox; Assisting with chat function and phone support;
- Providing clients with relevant information on the products and services offered by the company
- Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;
- Provide reports with the support of internal systems to clients or other departments;
- Assist clients with the deposit and withdrawal process and provide guidance on payment systems;;
- Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;
- Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;
- Deal with other type of tasks, as required by the company
- Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
- Establish and maintain a good & professional relationship with clients, colleagues and partners;
- Ensure you pay attention to detail in all aspects of the role;
- Be diligent in keeping on top of support functions, in a timely and professional manner
- Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

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