
Operations Controller
1 week ago
**Job Requirements**:
- Work with delivery leadership teams and cross functional teams to drive Operations excellence
- Drive governance mechanism to improve Operations KPIs for a Vertical
- Be a Business Partner to enable delivery teams by providing insights to achieve Operations excellence
- Establish a good relationship with the delivery teams and drive actions for improvement
- Develop insights weekly, monthly, quarterly through effective dashboards and Analysis from various data sources
- Analysis of critical parameters influencing the profitability enhancements for a Vertical/VBU/SAG
- Prepare and circulate the weekly, monthly, quarterly reports on Operations parameters to Delivery Leadership
- Support any Ad hoc activities for Department and Delivery Leadership
- Work with large data in excel and Power BI to produce weekly/monthly dashboards, charts etc.
- Supporting special projects which are part of key Organizational / Department initiatives
- Achieve department objectives and establish the practices in Verticals
**Work Experience**
Work Experience
- 10 to 12 Years’ experience in Business Analytics
- Good understanding about Quest processes, project management, delivery operations etc
- Good in Advance Excel, Power BI & Power Point presentations
- Exposure in working with Cross functional teams
- Outstanding problem-solving skills, both working alone and as part of a team. Analyze, find root cause and solve the problem.
- Comfortable working in a fast-evolving environment with a willingness to try new things and possesses excellent written and oral communication skills.
- Passion for numbers, being comfortable working with large data
- Improvement mind set : proactive in developing ideas to improve processes/solve problems
- Should be good team player and work closely with the Delivery Stakeholders
- Quick learner, Attention to detail, Good Communication skills
- Experience in automation, VBA is an added advantage.
- Experience in creation of Automated dashboards using Power BI will be added advantage
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