Customer Service

1 week ago


Andheri Mumbai Maharashtra, India Aastral Inc Full time

**Position - Customer Service - Custom Clearance department**
**Ctc Range - 300000 - 400000**
**Experience - 2-5 years**
**location - Andheri, Mumbai**

**Please find the JD for CS - Custom Clearance**

1. Co-ordination with Key Accounts Importers;
2. Co-ordination with shipping companies for getting Vessel

ETA and IGM details, Invoices;
3. Co-ordination with Documentation Dept., Customs and Docks

Executives, transport division;
4. Maintaining track record from vessel arrival/departure to

the delivery of the each consignment;
5. Looking that all the documents, BOE, delivery order is

kept ready in time;
6. Updating & Reporting DSR's on daily basis on Import

Documentation handling and clearance of consignment to higher authorities and clients;
7. Focus on 1 days clearance Target for Air Shipment and 3

days for Sea Shipments;
8. Follow standards for clearance of cargo at port and

benchmark the same constantly;
9. Ensure all invoicing approval from the client (Such as

Demurrage, detention etc. ) are provided to the revenue team within 1 day after clearance of the shipment;
10. Respect & Maintain Company's Policies and Commitments;
11. Work towards the delight of the client you handled

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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