Customer Support Executive

4 days ago

Mumbai, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

**Job Summary**:
We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Executives for our UK Voice Process. As a part of our team, you will provide exceptional customer service through effective communication and problem-solving skills.

**Key Responsibilities**:

- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, requests, and concerns related to products and services.
- Provide accurate information and resolutions while maintaining customer satisfaction.

**Qualifications**:

- SSC with a minimum of 1 year of experience in a BPO environment.
- HSC with at least 6 months of experience in customer service or a related field.
- Graduates or freshers with a keen interest in customer support are welcome to apply.

**Shifts**:

- Willingness to work in 24*7 rotational shifts.
- 5 days working week with any two days off as per the roster.

**Skills and Requirements**:

- Excellent communication skills in English (Cluster 1 level).
- Strong problem-solving abilities and a customer-centric approach.
- Ability to adapt to dynamic customer needs and maintain a positive attitude.
- Proficiency in handling customer inquiries and providing appropriate solutions.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you comfortable for Rotational Shift(day/evening/night)?
- What's your present location in Mumbai?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Total: 1 year (preferred)
- International voice process: 1 year (preferred)

**Speak with the employer**
+91 9599426384

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