Grievance Officer

2 weeks ago

Gurugram Haryana, India Bridgexcel innovations pvt ltd Full time

**Designation: Grievance Officer**

Department: Compliance

Location: Gurugram

Experience: 3-6 years

Employment Type: Full-Time

**Role Summary**:
The Grievance Officer is responsible for overseeing customer grievance redressal processes in compliance with internal policies and regulatory guidelines. This role includes managing complaints received through various channels, including the RBI’s Complaint Management System (CMS) portal, ensuring timely resolution, coordinating with internal teams, and maintaining records for audits and regulatory reporting.

**Key Responsibilities**:
**1. Grievance Redressal & Case Management**
- Receive, log, investigate, and resolve customer complaints in a timely and professional manner.
- Act as the escalation point for unresolved or high-risk customer issues.
- Ensure complaints are addressed within defined TAT (Turn-Around-Time) and SLA (Service-Level

Agreement).

**2. RBI CMS Portal & Regulatory Platforms**
- Manage end-to-end handling of complaints on the RBI Complaint Management System (CMS) portal.
- Draft timely and accurate responses to RBI and other regulators.
- Coordinate with business, legal, and compliance teams to gather data and resolve issues flagged on the

CMS portal.
- Ensure adherence to RBI timelines and guidelines in each response.
- Track and analyze trends in regulatory complaints.

**3. Documentation & Reporting**
- Maintain updated records of complaints, resolutions, escalations, and regulatory replies in CRM.
- Prepare daily/weekly/monthly reports on complaint status, root cause analysis, and pending cases.

**4. Policy & Compliance**
- Ensure that grievance redressal is in line with RBI and company guidelines.
- Stay updated with regulatory changes and ensure alignment of internal processes.
- Conduct periodic reviews of grievance handling SOPs and recommend improvements.
- Ensure all responses are compliant, customer-centric, and documented.

**5. Stakeholder Management**
- Liaise with internal departments (collections, legal, customer support, etc.) for case resolution.
- Provide support to the legal team in regulatory and litigation-related matters.
- Coordinate with NBFC partners, LSPs, and other stakeholders for inter-company grievance cases.

**Skills & Qualifications**:

- Graduate/Postgraduate in Law, Business Administration, or a related field.
- 3-6 years of experience in grievance handling, preferably in NBFCs or banks.
- Strong understanding of RBI/NBFC grievance redressal guidelines and compliance framework.
- Experience with the RBI CMS portal is mandatory.
- Excellent written and verbal communication skills.
- Ability to handle pressure and work with cross-functional teams.

Pay: ₹50,000.00 - ₹65,000.00 per month

Work Location: In person

  • Office Administrator

    5 days ago

    Gurugram, Haryana, India Webappmate Full time

    Contacting current and potential clients to inform them regarding the our service. Understanding customers requirements by asking questions and closing the deal. Keeping a record of all the sales calls and notes of useful information. Excellent interpersonal and communication skills. Preserve the company reputation by handling grievances **Job Types**:...

  • Avp - Nodal Escalations

    2 days ago

    Gurugram, Haryana, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good. We take immense pride in...

  • Real Estate Agent

    2 weeks ago

    Gurugram, Haryana, India Delta Realty Services Full time

    **Interview Location**: Sec-113, M3M market, near Dwarika Expressway. **Work Location** : Gurgaon **Industry**: Real estate. **Shift Timings**: - Day Shift - 10:00am To 7:00pm **Mail ID**: **Roles and Responsibilities** - Outbound calling on leads generated or data provided by the Company - Boost sales by reaching out to current and possible clients. -...

  • HRbp

    2 weeks ago

    Gurugram, Haryana, India ASSPL - Haryana Full time

    Educational qualifications - MBA / PGDM (HR) or MSW - Prior experience of 2+ years in a manufacturing, warehousing, pharmaceutical or automotive with exposure to handling contingent labor would be ideal - Demonstrated capacity to collaborate effectively and persuade stakeholders across organizational levels to drive outcomes - Robust business insight and HR...

  • Real Estate Telecaller

    1 week ago

    Gurugram, Haryana, India propzilla infratech Full time

    Company Name - Propzilla Infratech Pvt. Ltd. PROPZILLA is a company with rich experience in real estate advisory that believes each real estate experience should be a simple and successful execution to fulfill your DREAM Investment. We are driven by the fundamental values of customer satisfaction, credibility and professionalism. Job Profile: Presales...

  • Telesales Executive

    2 weeks ago

    Gurugram, Haryana, India propzilla infratech Full time

    Company Name - Propzilla Infratech Pvt. Ltd. PROPZILLA is a company with rich experience in real estate advisory that believes each real estate experience should be a simple and successful execution to fulfill your DREAM Investment. We are driven by the fundamental values of customer satisfaction, credibility and professionalism. Job Profile: Presales...

  • Administrator

    2 weeks ago

    Gurugram, Haryana, India Delhi Public School Full time

    Lead and supervise all administrative departments, including admissions, transport, facilities, HR, accounts (non-academic), and office staff. - Develop and implement administrative policies, systems, and processes in line with school regulations and educational board requirements (CBSE etc). - Coordinate with the Principal and Management on strategic...

  • Administration Executive

    2 weeks ago

    Gurugram, Haryana, India Children First Mental Health Institute Pvt Ltd Full time

    **Job Description: Front Desk Administrative Executive at Children First** Children First is a leading mental health clinic that offers comprehensive mental health services to children and adolescents. We are looking for a Front Desk Administrative Executive to join our team and help us provide the best possible care to our clients. The role will be...

  • Telecaller

    2 days ago

    Gurugram, Haryana, India Team Computers Pvt Ltd Full time

    **Job Description: Telecaller** **Job Title**: Telecaller / Telesales Executive **Department**: Sales / Customer Service / Marketing **Reports to**: Team Leader / Sales Manager **Job Summary** **Key Responsibilities and Duties** - Make outbound calls to prospective customers from a given database or list. - Clearly and effectively communicate...

  • Admin Executive

    7 days ago

    Gurugram, Haryana, India Corning Full time

    **Date**:Mar 7, 2025 **Location**: Gurgaon, HR, IN, 122002 **Company**:Corning Requisition Number: 67481 Corning is vital to progress - in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful...