Principal Learning Content Strategist

What we love to see:

- Passion for training and sharing knowledge
- Practical knowledge and consulting field experience working with several of the following Oracle Cloud Applications technologies:

- Sales (Sales Force Automation, Commerce, CPQ, Subscription Management, Partner Relationship Management)
- Service (Fusion Service, B2C Service, Field Service, Knowledge Management)
- Marketing (B2B Marketing, B2C Marketing, Eloqua, Responsys)

50% - Strategy & Planning
- Develop relationships with Product Development (Strategy & Management) teams and aims to embed training strategy in product planning and release cycles.
- Aligns with Product Development and OU teams to develop and maintain training content roadmap planning with focus on time to market aligned with Oracle Partner and Customer needs.
- Works with strategic partners across multiple departments at Oracle (CSS, Support, Consulting) to understand customer journey and implementation lifecycle methodologies to align curriculum strategy to drive and support customer satisfaction.
- Has intimate knowledge of OU CX Learning Subscription content and identifies areas of focus to ensure adequate coverage in alignment with CX Product Development, CSS and OU priorities.
- Ensures that content direction balances both the user needs and business goals of driving Oracle IP, improving efficiency, and enhancing customer success and satisfaction.
- Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
- Collaborates with Oracle University business leaders to support the identification and prioritization of programs and projects that advance our strategic initiatives.

20% - Delivery & Execution:

- Improve the impact and effectiveness of our content through user research studies, benchmark analysis, data collection, and competitive research
- Use knowledge of learning styles to help teams deliver a variety of content types to reach multiple audiences by Identifying and considering pros, cons, issues, obstacles, dependencies, and value associated with content design and enhancements.
- Drives and participates in content/curriculum proof of concept and design prototypes for upstream validation and feedback from stakeholders.
- Supports Delivery with content creation and recording.

30% - People:

- Fosters collaboration with Oracle University team members (Delivery, Go to Market, Customer Success, Guided Learning, Product Management, Production) to drive value and identify and resolve impediments.
- Advocates for the end user and stakeholder by becoming associated with the product, empathizing with, and understanding learner needs.
- Works with the Product Development teams to continuously assess progress, disseminate lessons learned, and understand next steps
- Participates in and contributes to learning activities around modern content design approaches and core practices.

QUALIFICATIONS and COMPETENCIES:

- 8+ years of experience working in a fast-paced functional implementation environment with a recent emphasis on Cloud.
- Has expertise in a specific Oracle CX Cloud technology environment, preferably 2+ or more Oracle CX Cloud products
- Experience in client facing roles and have interacted with customers in requirement gathering, workshops, design, configuration, testing and Go-live.
- Soft Skills:

- Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Cultivates Innovation: Creating new and better ways for the organization to be successful
- Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
- Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
- Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
- Comfortable working in a global setting