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Customer Support Technician

3 weeks ago

Noida Uttar Pradesh, India Innometrics Software Pvt Ltd Full time

**About Company**:
We Innometrics Solutions Pvt Ltd. Founded in 2023 with a vision to be perfect, professional and responsible towards the customers regarding our services.

We have created innovative and transformational tech services to meet the evolving needs of the customers. Our aim is to provide 24/7 & 365 days round the clock assistance and solutions to individuals and businesses ranging from troubleshooting software problems, network setup, cybersecurity, to offering advice and guidance on technological advancements.

The goal of our company is to ensure that our client’s system runs smoothly, minimizing downtime and maximizing efficiency while keeping up with the ever-evolving tech landscape.

We prioritize customers’ satisfaction by providing timely, accurate and reliable solutions to their technical problems.

**Job description**

**Role & responsibilities**:

- At least 2-year of experience as a Remote Support Technician or similar role.
- Bachelor or Diploma degree in Information Technology, Computer Science or equivalent.
- Remote Support Technician in technical support. Similar Iyogi & Quattro Will Be Preferred.
- Ability to work under pressure & ability to prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies.
- Good understanding of Outlook Installation, Printer Troubleshooting Similar Troubleshooting Process
- Understanding Windows, Macintosh.
- Good time-management skills & Great interpersonal and communication skills.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

**Benefits**:

- Food provided
- Paid sick time

Shift:

- Night shift
- UK shift
- US shift

Work Days:

- Monday to Friday
- Weekend availability

Application Question(s):

- Are you comfortable working in US shift?
- What is your current/Last salary?
- What is your salary expectation?
- What is your notice period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 3 years (required)
- total work: 4 years (required)

Shift availability:

- Night Shift (preferred)

Work Location: In person