Customer Support Executive

2 days ago

Goa, India Numadic Full time

**Numadic is hiring a Customer Support RepresentativeJoin our team in undisrupting the business of finance in logistics.**

**We are a B2B company, working with enterprise customers, helping them deliver best in class experiences to their end-customers. From number one rated mobile apps to industry leading approaches to API finance and transactions, our team does what it takes to simplify. But what matters even more, is that our customers love the way we do what we do and our end users have uncluttered and uncomplicated experiences. Our customers built our company because we just listened to them.**

*
You will work with the Sales team and following will be your responsibilities:

- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

*
*
To power through the role, you will need self-discipline, a flexible mind, and extreme self-motivation and:
*
*
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

*
*Join Numadic
From the founders to our lead investors and advisors, what we share is a common respect for the value of human life and the priority of meaningful relationships. We are full-stack humans, who work with full-stack humans and seek to do business with full-stack humans. We have turned down and even cancelled multi hundred thousand dollar projects, when we found misalignment of values at the other end of the table. We do not believe that the customer is always right. We believe that all humans are equal and that the direction of the flow of money should not define the way people are treated. This is not some bulls** advert. This is the real deal at Numadic. Talk to our people to find out more.
*

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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