Customer Care Executive

5 days ago

Panipat, India Hammer Lifestyle Full time

**Job Summary**: The Customer Support Executive is responsible for managing customer inquiries, resolving customer issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a strong problem-solving ability, and a customer-centric approach.

**Key Responsibilities**:

- **Customer Interaction**:

- Handle and resolve customer complaints with professionalism and empathy.
- Provide accurate, valid, and complete information by using the right methods and tools.
- **Issue Resolution**:

- Identify and assess customers' needs to achieve satisfaction.
- Troubleshoot customer issues and escalate unresolved matters to the appropriate internal teams.
- Follow up with customers to ensure their issues are fully resolved.
- **Documentation and Reporting**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Document customer feedback and provide suggestions for improvement to management.
- Prepare reports on customer support activities and trends.
- **Product Knowledge**:

- Stay updated on product knowledge to provide accurate information to customers.
- Participate in ongoing training and development programs to enhance skills and knowledge.
- **Team Collaboration**:

- Collaborate with team members and other departments to improve customer support processes.
- Share customer insights and feedback with product development and marketing teams.
- **Customer Relationship Management**:

- Build and maintain positive relationships with customers to encourage repeat business and customer loyalty.
- Engage with customers proactively to ensure their needs are met and to prevent potential issues.

**Qualifications**:

- **Education**: Bachelor’s degree in Business, Communications, or a related field.
- **Experience**: Minimum of 1 year of experience in a customer support or related role.
- **Skills**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and attention to detail.
- Ability to handle stressful situations and difficult customers with composure.
- Proficiency in using customer support software and CRM systems.

Pay: ₹9,750.24 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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