Soft Skills Trainer

1 week ago

Noida, India Team Search LLP Full time

**Job Title: Soft Skills Trainer (BPO)**

The Soft Skills Facilitator assumes responsibility of the facilitation of Soft Skills Training offered, he/she will follow the prescribed curriculum/calendar of activities that are designed to develop the soft skills. They must have
- Soft skills development
- Product pitch
- Rebuttal handling
- Probing skills

**Responsibilities**:

- To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.
- Ensuring Improvement of Quality Scores of Dos
- Responsible for complete the training within the defined time frame and handover to sales
- Responsible for conducting refreshers training program based on the training need analysis shared by the Transnational Quality team
- Responsible for calibrating & shadowing of Trainees on a regular basis.

**Requirements**:

- Excellent communication skills
- Good written communication skills
- Good content delivery skills
- Good people management
- Good Presentation and preparation of training contents/scripts and modules
- Should be able to identify the deviation in process or product and correct it with proper corrective and preventive measures

**Qualifications**: Any Graduate or Post Graduate

**Job Location**: Noida Sector-128

**Experience**: 3years to 5years

Team HR - 9690014351

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9690014351

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