Customer Service Representative

2 weeks ago

Rajkot Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time

**Job description**

**Responsibilities and Duties**:

- Update appointment sheet... to ascertain that the property manager has completed the sheet and video for the visit.
- Work on the CRM
- Need to support the team who is in London.
- Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
- Liaise with landlords/tenants/ UK Council officers and tenants on a daily basis
- He/she may work as buffer staff on the project for the first few months to train him/her for 360-degree processes across the project and then will be placed on the vacancy on the project.
- He / She should be ready to work dynamically.
- Effectively resolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues.
- Build and maintain relationships with tenants, landlords, local authorities, etc.
- Must be Fluent in English.

**Job Timings (Afternoon Shift)**: Summers - Mon - Fri -1.00 am To 10.30 pm, Sat - 1.00 pm To 7.30 pm

Winters - Mon - Fri - 2.00 am To 11.30 pm, Sat - 2.00 pm To 8.30 pm

**Job Type**:Full-time

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Ability to commute/relocate**:
Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:Fluent English (mandatory)

**Job Type**: Full-time, Permanent

**Schedule**:UK shift

**Education**: Bachelor's (preferred)

**Experience**:
Technical support: 1 year (preferred)

Total work: 1 year (required)

Customer service: 1 year (preferred)

Relevant experience is preferred, particularly with a background in working with BPO companies and with International voice process.

**Work Location: In person**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Ability to commute/relocate:

- Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 6 months of customer support experience ?

**Experience**:

- International voice process: 1 year (required)

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8200535096

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