Customer Support Executive

2 weeks ago

Mohali Punjab, India Zouma Consulting Services Full time

**Job Overview**:We are seeking a dedicated and enthusiastic Customer Support Executive for our voice process catering to the UK market. In this role, you will be the primary point of contact for our customers, providing them with outstanding support through phone communication. Your ability to empathize with customers and resolve their issues effectively will be crucial in enhancing their experience with our brand.

**Key Responsibilities**:

- **Customer Interaction**: Engage with customers via phone calls to address inquiries, provide information, and resolve complaints in a professional and friendly manner.
- **Issue Resolution**: Listen attentively to customer concerns, troubleshoot issues, and offer effective solutions to ensure high levels of customer satisfaction.
- **Product Knowledge**: Maintain comprehensive knowledge of our products and services to provide accurate information and guidance to customers.
- **Documentation**: Accurately record customer interactions, including inquiries, resolutions, and any follow-up actions taken in the CRM system.
- **Collaboration**: Work closely with other teams (such as technical support and sales) to ensure prompt resolution of customer issues.
- **Feedback Collection**: Gather customer feedback to identify areas for improvement in service delivery and product offerings.
- **Performance Monitoring**: Track key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.

**Qualifications**:

- Bachelor’s degree in Business Administration or a related field.
- Minimum of 2 years of experience in a customer support role, preferably within a voice process environment.
- Excellent verbal communication skills in English; familiarity with UK accents is preferred.
- Strong problem-solving abilities with the capacity to think critically under pressure.
- Proficiency in using CRM software (e.g., Salesforce, Zendesk) is an advantage.
- Willingness to work flexible hours to accommodate UK time zones.

**Preferred Skills**:

- Experience in handling customers from diverse cultural backgrounds.
- Strong interpersonal skills with a focus on empathy and understanding.
- Ability to thrive both independently and as part of a collaborative team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- UK shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9780909133

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