Airline Help Desk Staff Needed

5 days ago


Andheri Mumbai Maharashtra, India Paramount HR Full time

Position: Airline Help Desk Staff

Location: KRIPL - Mumbai Office (Travel Division)

Working Days: 6 days a week

Shift Timing: Night shift (approx. 10:00 PM IST onwards)

Budget: ₹40,000 - ₹50,000 per month

Key Responsibilities:
Assist with bookings, flight status updates, and reservations

Resolve customer concerns empathetically and professionally

Provide accurate information on airline policies and travel guidelines

Collaborate with internal teams to ensure seamless support

Keep up-to-date with services, promotions, and route information

Assist passengers during flight delays and cancellations

Log interactions and manage queries via CRM systems

**Requirements**:
Bachelor’s degree

Experience in customer service (airline/travel industry preferred)

Strong communication and problem-solving skills

Ability to multitask in a high-pressure environment

Tech-savvy with CRM exposure

Willingness to work night shifts, weekends, and holidays

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Shift:

- Night shift

Work Days:

- Weekend availability

Application Question(s):

- How many years of experience you have working in a Travel Industry ?

Work Location: In person



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