
Airline Help Desk Staff Needed
5 days ago
Position: Airline Help Desk Staff
Location: KRIPL - Mumbai Office (Travel Division)
Working Days: 6 days a week
Shift Timing: Night shift (approx. 10:00 PM IST onwards)
Budget: ₹40,000 - ₹50,000 per month
Key Responsibilities:
Assist with bookings, flight status updates, and reservations
Resolve customer concerns empathetically and professionally
Provide accurate information on airline policies and travel guidelines
Collaborate with internal teams to ensure seamless support
Keep up-to-date with services, promotions, and route information
Assist passengers during flight delays and cancellations
Log interactions and manage queries via CRM systems
**Requirements**:
Bachelor’s degree
Experience in customer service (airline/travel industry preferred)
Strong communication and problem-solving skills
Ability to multitask in a high-pressure environment
Tech-savvy with CRM exposure
Willingness to work night shifts, weekends, and holidays
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
Shift:
- Night shift
Work Days:
- Weekend availability
Application Question(s):
- How many years of experience you have working in a Travel Industry ?
Work Location: In person
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