Front Office

17 hours ago

Nashik, India Paradigm Consultancies Full time

We are Hiring

Job Designation: Front Office: GSA

Job Location: Nashik

**Salary**: 15000-25000

Education: Hotel Management Course is a must

Experience: 2-3 years of experience required

Skillset:
**Proficient in ENGLISH**

**Good Communication Skills**
- Ability to handle cash and payments accurately.
- Knowledge of local attractions and services for guest recommendations.
- Professional appearance and demeanor.
- Flexibility to work various shifts, including nights, weekends, and holidays.

**RESPONSIBILITIES**:
**Guest Check-In and Check-Out**:Greet guests warmly upon arrival.
Check-in guests efficiently, ensuring all required information is obtained.
Process check-outs, handle billing, and ensure accuracy in guest accounts.

**Reservation Handling**:Assist guests with room reservations, changes, and cancellations.
Verify guest information and preferences.

**Information and Assistance**:Provide information about the hotel's amenities, services, and local attractions.
Address guest inquiries and resolve any issues or complaints promptly and professionally.

**Payment Processing**:Handle cash, credit card, and other payment methods accurately.
Balance cash drawers at the beginning and end of each shift.

**Room Assignments**:Assign rooms based on guest preferences and availability.
Coordinate with housekeeping to ensure rooms are ready for check-in.

**Security and Safety**:Follow hotel security procedures, including verifying guest identification.
Report any suspicious activities or safety concerns to the appropriate personnel.

**Communication**:Maintain clear and effective communication with other hotel departments.
Relay guest requests and special instructions to relevant staff.

**Record-Keeping**:Maintain accurate guest records and reservation information.
Generate reports as required by management.

**Loyalty Programs and Upselling**:Promote the hotel's loyalty programs and encourage guests to join.
Offer additional services and upgrades to enhance the guest experience and increase revenue.

**REQUIREMENTS**:

- Hotel Management is a must
- Previous experience in a similar role in the hospitality industry is often preferred.
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Familiarity with hotel reservation and front office software (e.g., Property Management Systems).
- Ability to handle cash and payments accurately.
- Knowledge of local attractions and services for guest recommendations.
- Professional appearance and demeanor.
- Flexibility to work various shifts, including nights, weekends, and holidays.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 07028285539

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