Customer Relationship Executive

12 hours ago

Kochi, India HRQuadrant Full time

**Role : Customer Relationship Executive**

**Location : Cochin**

**Salary Package : 15000-18000k**

**Duties and Responsibilities**
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 year's experience.
- Excellent interpersonal and communication skills.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.

**Job Types**: Full-time, Regular / Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8075524936

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