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Automotive Service Advisor

2 weeks ago

Thane, India AIM Full time

Responsibility Deliverable
- Fulfill customers need & requirement through proper Diwan sales process.
- Educating every customers coming in store on topics such as how you can maximize product life and improve driving pleasure which in turn will help in long term relation building with customers.
- Participate in Marketing Activity to boost branch sales.
- Performing Administrative Work by completing start to end process.
- Auditing every sales invoice before customer leaves the store to avoid stock mismatch.
- Achieving Monthly branch Sales Target by supporting his team members.

Tasks & Activities
- Maintain Professional Environment for Customers & Team within the store.
- Fulfill customers need by providing sutaible solution.
- Attending Telephonic customer enquiries and do successful closing.
- Resolve Customer Complains.
- Processing Claim from start to end.
- Processing Warranty from start to end.
- Performing Sales Administrative Work.
- Maintain Scrap Battery stock accountability.
- Processing Stock Transfer Case. (Inward & Outward Request)
- Issuing Job Order & performing service check list activity with the help of technician.
- Resolve Outdoor Customer enquiries.
- Educate Customer about Products & Services.
- Maintain Proper stock of Products & Consumables within Branch.
- Responsible for Assisting & verifying Stock Audit.
- Maintain Sales Area Cleanliness & Display Arrangement.
- Assist Team in Sales Process & Customer sales closing.
- Team Training - Train Service Advisor as per Guidance provided by the Sales HOD.
- Morning Meeting - Conducting Daily Morning Meeting with Team, Motivate Them & share feedback with Hod.
- Lead Generation - Visiting Mechanic & Detailling Dealership for lead generation.
- Participanting in Outdoor Marketing & Campaign Activity for boosting Sales.

**Job Types**: Full-time, Permanent

Pay: ₹140,000.00 - ₹360,000.00 per year

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person