Customer Support Officer

5 days ago

Gurugram Haryana, India GOG ANALYTICS IT SOLUTIONS INC Full time

**Rolls and Responsibilities**:

- Strong knowledge of medical equipment.
- Deepening relationships with the existing customer base of the company.
- Should be able to provide customers with detailed information on products, services & offers.
- Ability to handle all customer queries and complaints and resolved with in TAT.
- Ability to up-sell a company product to the customers.
- Responsible to work upon undelivered cases and escalate wherever necessary.
- Handling escalation cases and resolving customer queries by coordinating with product and operations team.
- Ability to build rapport in diverse workforce in a multicultural setting.
- ** Agent should be proactive to handle the sales and services calls. **_

**Competencies and Skills Required**

1. Excellent communication and interpersonal skills

2. Ability to listen proactively.

3. Problem solving skills.

4. Ability to handle work well and maintain quality.

**Qualifications/Other Requirements**

1. Any Graduate

**Designation: Customer Relationship Officer**

**Salary: 22,000/- to 28,000/- Monthly CTC**

**Benefits**:

- Provident fund (PF)
- Mediclaim Insurance

Workdays per week: 6 days (Rotational Week off)

Timing - 08:00am to 8:00pm (9 hours Shift)

**Company Name**: Open Mind Services Limited

B3- 825, 8th Floor Spaze I Tech Park, Sohna Road Gurgaon

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,821.53 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

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