Customer Support Officer

3 days ago

Gurugram, India Neemans Full time

We are looking for a proactive and tech-savvy Customer Support Officer to join our

dynamic team. You will be the first point of contact for our customers, ensuring seamless

support and a delightful experience at every touchpoint.

Key Responsibilities:


• Provide prompt and professional support to customers via phone, email, and chat.


• Manage customer queries, complaints, and requests efficiently, ensuring timely

resolution.


• Maintain accurate records of interactions in CRM and e-commerce platforms like

Unicommerce, Prozo, and others.


• Collaborate with internal teams to solve complex customer issues and streamline

workflows.


• Identify recurring challenges and suggest improvements to processes and tools.


• Monitor performance metrics and contribute to initiatives that enhance customer

satisfaction.


• Handle escalations with calm, professionalism, and a focus on resolution.

Skills & Qualifications:


• 1-3 years of experience in customer service or support roles.


• Strong knowledge of CRM systems and e-commerce software (e.g., Unicommerce,

Prozo).


• Excellent communication and interpersonal skills.


• Ability to multitask, prioritize, and manage time effectively.


• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).


• Problem-solving mindset with attention to detail.


• Bachelors degree in any discipline.

Why Join Us:


• Opportunity to work with a growing organization and gain exposure to modern CX

tools.


• Collaborative and supportive work environment.


• Chance to contribute directly to enhancing customer satisfaction and experience.

  • Customer Support Executive

    3 days ago

    Gurugram, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary: We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Support Associate

    3 days ago

    Gurugram, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time

    Service Partner will handle all voice calls from Zomato Delivery Partner , the required languages are Hindi and EnglishAll agents shall fluently speak, write and comprehend in English, and Hindi Role & responsibilities Preferred candidate profile

  • Sales Support

    2 weeks ago

    Gurugram, Haryana, India Swaran Soft Support Solutions Full time

    Responsibilities - Customer service: Answer customer questions and provide troubleshooting assistance - Administrative tasks: Schedule meetings, maintain customer records, and update sales systems - Sales analysis: Conduct sales analysis and prepare proposals - Sales strategy: Work with account managers to develop sales strategies - Lead management: Manage...

  • Customer Support

    1 week ago

    Gurugram, Haryana, India Bijak Full time

    As a Customer Support Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our products or services. Your primary goal will be to address customer concerns promptly and effectively while upholding our company's standards of customer service...

  • Customer Support Executive

    3 days ago

    Gurugram, India Elite Business Solutions, Inc. Full time

    Job Title: Customer Support ExecutiveCompany: Elite Business SolutionLocation: Sector 18, Gurgaon (Work from Office) Job Description:Elite Business Solution is hiring enthusiastic and customer-focused individuals for a Customer Support role with a reputed clients. Key Details: Process: Customer Service Salary: Upto 34k CTC Working Days: 5 days a week Shifts:...

  • Executive - Customer Support

    3 days ago

    Gurugram, India Lifecell Full time

    Job description Job Title: Customer Support Diagnostics Job Type: Full-Time Requirements: Minimum 1-3 years of experience in diagnostics customer support OR in any customer support with Life science educational background with interest in customer care can also apply Fluent in English Willing to work from the office. Responsibilities: Handle customer...

  • Customer Support Associate

    3 days ago

    Gurugram, India Tronado IT Solution Private Limited Full time

    Job Summary: We are seeking a dedicated and customer-focused customer support representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving...

  • Customer Support Officer

    4 days ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    Key Responsibilities: - Resolve issues related to order, deliveries payment, refund, etc. - Ensure customer satisfaction through prompt and professional communication. - Maintain accurate records of customer interaction. Eligibility Criteria: - Education: Undergraduate & Graduates students can apply - Communication: Excellent verbal and written...

  • Customer Support Executive

    3 days ago

    Gurugram, India Atrangi Studio Full time

    Company Description Atrangi Studio is a home decor and lifestyle brand specializing in handcrafted items. We are building a platform of quintessential decor products representing the rich craft heritage of India. Website: Instagram: Location: Gurugram, Delhi NCR, India Time: 10 am-6:30 pm Experience: Freshers & Experienced - Both can apply Email: Role...

  • Customer Support Executive

    3 days ago

    Gurugram, India Ofb Tech Full time

    Job Description:We are seeking a motivated and customer-focused Customer Support Executive/ Senior Executive to join our team in Gurgaon. In this role, you will be responsible for managing customer interactions across calls, emails, and chats, ensuring timely resolution of queries, and delivering an exceptional customer experience. You will work closely with...