Customer Support Officer

4 weeks ago

Gurugram, India Neemans Full time

We are looking for a proactive and tech-savvy Customer Support Officer to join our

dynamic team. You will be the first point of contact for our customers, ensuring seamless

support and a delightful experience at every touchpoint.

Key Responsibilities:


• Provide prompt and professional support to customers via phone, email, and chat.


• Manage customer queries, complaints, and requests efficiently, ensuring timely

resolution.


• Maintain accurate records of interactions in CRM and e-commerce platforms like

Unicommerce, Prozo, and others.


• Collaborate with internal teams to solve complex customer issues and streamline

workflows.


• Identify recurring challenges and suggest improvements to processes and tools.


• Monitor performance metrics and contribute to initiatives that enhance customer

satisfaction.


• Handle escalations with calm, professionalism, and a focus on resolution.

Skills & Qualifications:


• 1-3 years of experience in customer service or support roles.


• Strong knowledge of CRM systems and e-commerce software (e.g., Unicommerce,

Prozo).


• Excellent communication and interpersonal skills.


• Ability to multitask, prioritize, and manage time effectively.


• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).


• Problem-solving mindset with attention to detail.


• Bachelors degree in any discipline.

Why Join Us:


• Opportunity to work with a growing organization and gain exposure to modern CX

tools.


• Collaborative and supportive work environment.


• Chance to contribute directly to enhancing customer satisfaction and experience.

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