Guest Relation Executive

2 days ago

Mumbai District Maharashtra, India STREETVIEW FOODS LLP Full time

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities:

- **Guest Interaction**:Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings.
- **Problem Solving**:Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary.
- **Service Enhancement**:Anticipating guest needs, building rapport, and providing personalized service to enhance their experience.
- **Communication**:Maintaining clear and professional communication with guests and colleagues, both in person and through other channels.
- **Record Keeping**:Maintaining accurate records of guest interactions and relevant information.

Specific Responsibilities in Different Settings:

- **Hotels**:Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments.
- **Restaurants**:Handling reservations, seating guests, and ensuring smooth service flow.
- **Hospitals**:Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff.
- **Other Industries**:In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions.

Key Skills:

- **Excellent Communication and Interpersonal Skills**:A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds.
- **Problem-Solving Skills**:The ability to quickly and effectively address guest concerns and resolve issues is crucial.
- **Proactive and Attentive Nature**:Anticipating guest needs and taking initiative to enhance their experience is essential.
- **Strong Organizational and Time Management Skills**:Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important.
- **Product Knowledge**:A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions.
- **Professionalism and Poise**:Maintaining a positive and professional demeanor is crucial for representing the establishment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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