Guest Relation Executive

1 day ago

Mumbai District Maharashtra, India STREETVIEW FOODS LLP Full time

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities:

- **Guest Interaction**:Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings.
- **Problem Solving**:Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary.
- **Service Enhancement**:Anticipating guest needs, building rapport, and providing personalized service to enhance their experience.
- **Communication**:Maintaining clear and professional communication with guests and colleagues, both in person and through other channels.
- **Record Keeping**:Maintaining accurate records of guest interactions and relevant information.

Specific Responsibilities in Different Settings:

- **Hotels**:Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments.
- **Restaurants**:Handling reservations, seating guests, and ensuring smooth service flow.
- **Hospitals**:Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff.
- **Other Industries**:In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions.

Key Skills:

- **Excellent Communication and Interpersonal Skills**:A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds.
- **Problem-Solving Skills**:The ability to quickly and effectively address guest concerns and resolve issues is crucial.
- **Proactive and Attentive Nature**:Anticipating guest needs and taking initiative to enhance their experience is essential.
- **Strong Organizational and Time Management Skills**:Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important.
- **Product Knowledge**:A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions.
- **Professionalism and Poise**:Maintaining a positive and professional demeanor is crucial for representing the establishment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

  • Guest Relation Executive

    12 hours ago

    Mumbai, Maharashtra, India INEJ EXECUTIVE LOUNGE Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Opening: Guest Relation Executive – Inej Digital Executive Lounge, MumbaiCompany: Ten 11 Hospitality Pvt. Ltd.Location: Mumbai – Inej Digital Executive LoungePosition: Guest Relation Executive (GRE)Experience: 1–3 yearsIndustry Preference: Hospitality | Lounges | Hotels | Premium Dining | Airlines | Customer ServiceRole Overview:We are looking for...

  • Guest Relations Executive

    1 week ago

    Mumbai District, Maharashtra, India Unified Coffee Project Private Limited Full time

    About the Role: We’re looking for energetic and customer-focused Guest Relation Executives (GREs) to be the face of our brand. You’ll ensure guests receive a warm welcome, smooth service, and personalized attention throughout their experience. Key Responsibilities: - Greet guests warmly and assist with food menu or service-related queries - Handle...

  • Guest Relation Executive

    2 weeks ago

    Mumbai District, Maharashtra, India Supreme Universal Full time

    Designation: Guest Relation Executive - Years of Experience: 2-5 years - Qualification: Graduate (any stream) - Location: Chembur Site Office - Industry: Real Estate - Female Only **Responsibilities** - Handle the walk-in clients at the project site - Escort the clients to the waiting lounge / area - Fill the walk-in forms of Clients / Channel Partners -...

  • Guest Relation Executive

    1 week ago

    Mumbai, Maharashtra, India Biitcode Full time

    **Biitcode is currently hiring for Guest Relation Executive for our Client which is into Real Estate Industry. Plz find position details below.** **Contact Person: Poonam: 8788692727** **Position: Guest Relation Executive** **Location: Matunga, Mumbai** **Requisites**: - Graduate in any discipline (preferably in Hospitality, Business Administration, or...

  • Guest Relations Executive

    4 days ago

    gwalior district, India Neoteric Properties Full time

    Job Title: Guest Relations Executive Department: Sales & Client Experience Reports to: Relationship Manager Position Summary We are looking for a smart and polite Guest Relations Executive (GRE) to welcome and assist clients at our real estate project site. You will ensure a pleasant experience for every visitor and support the Relationship Manager in client...

  • Guest Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

    **The Summary of Oultet** It is a health-centric dining concept that focuses on fresh, nutritious, and locally sourced ingredients to promote overall well-being. The cuisine features balanced meals made from organic produce, lean proteins, whole grains, and plant-based options, catering to various dietary needs such as vegan, gluten-free, and...

  • Guest Relations Executive

    7 days ago

    Bandra, Mumbai, Maharashtra, India Speshally NHS Pvt LTd Full time

    Title: Guest Relations Executive (GRE) Department: Front Office / Guest Services Location: Bandra Reports To: Front Office Manager / Guest Relations Manager Job Summary: As a Guest Relations Executive (GRE), you will be the face of our hotel and the first point of contact for our guests. Your primary responsibility is to ensure every guest enjoys a...

  • Guest Relations

    1 week ago

    Nashik District, Maharashtra, India Adinath Agencies Full time

    **Profile Introduction**: **Key Responsibilities**: - Serve as the primary point of contact for customers visiting our dealership or service center, ensuring a warm and welcoming atmosphere. - Assist guests with inquiries, service requests, and product information, coordinating with relevant departments to address their needs promptly. - Handle and resolve...

  • Guest Relation Executive

    3 days ago

    Bandra, Mumbai, Maharashtra, India Pebble Street Hospitality Pvt Ltd Full time

    **Hiring for Guest Relations Executives, Hostess.** A self-directed professional with a growth mind-set and hunger to take ownership of the guest experience. **Position**:Hostess/ Guest Relations Executive. **Reports to**:Restaurant Manager. **Qualification**:Hospitality management or equivalent. **Experience**:1-3 Years. **Location**:Bandra,...

  • Guest Relation Executive

    5 days ago

    Malabar Hill, Mumbai, Maharashtra, India Coffee By Di Bella Full time

    **Dear Hoteliers,** **Coffee By Di Bella is now hiring for the role of GUEST RELATIONS EXECUTIVE for Mumbai Western Line Location.** **Role Description** This is a full-time role for a Guest Relations Executive. The Guest Relations Executive will be responsible for **guest relations, guest grievances, guest feedback, customer service, sales, and...