Product Associate

**JOB DESCRIPTION**

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Home lending team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. You will ensure the daily health of the platform, conduct hierarchy audits, perform user acceptance testing, support production validation, and contribute to the delivery of the product roadmap. You will identify risks, challenges, opportunities, and growth strategies, while integrating business needs.

**Job responsibilities**
- Ensure proactive engagement on projects, driving conversations and deliverables that impact the HLCC health and roadmap.
- Partner with the product team for ongoing refinement of the product backlog and execution of the product roadmap.
- Define and present strategy for features, write epics, user stories, acceptance criteria, and participate in all agile events as a team member.
- Execute production validations, daily health checks, hierarchy audits, and access management.
- Collaborate with interfacing teams/partners to evaluate dependencies, requirements, and schedules.
- Conduct requirement sessions to refine requirements and customer needs, writing epics, stories, testing conditions/scripts, validation criteria, communication plans, and release planning.
- Identify, communicate, and escalate risks, blockers, and impacts that could delay project delivery.
- Manage existing product features and lead the research, definition, and development of new features to advance the product roadmap.

**Required qualifications, capabilities, and skills**
- 3+years of experience in a Business Analyst role with Agile methods, process, and execution.
- Experience in developing business requirements, writing stories, and creating testing conditions, use cases, and validation criteria.
- Ability to work independently and self-directed.
- Collaborative with a high level of comfort and effectiveness in coordination roles, working with multiple business and technology partners.
- Proficient in Microsoft Office suite, Lucid workflow, JIRA, and presentation skills.
- Working knowledge of Agile process and principles, including use of Agile project management tools (e.g., Confluence, JIRA).
- Experience in collaborating with agile cross-functional teams, often through influence

**Preferred qualifications, capabilities, and skills**
- CSPO / PSPO I certified.
- Understanding of US Mortgage drivers with some understanding of broader business context.
- Exposure to product life cycle activities including discovery and requirements definition. Experience in product management focused on technology products is an advantage
- Eagerness to learn new skills, such as Salesforce CRM.
- Strong communication skills, both oral and written, able to effectively communicate/influence through various levels in the organization.
- Sharp analytical, problem-solving, and leadership skills.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.