Trainer

2 weeks ago

Bengaluru Karnataka, India ResultsCX Full time

**Description**
Job Summary: Trainer - Healthcare & Voice and Accent

**In this role you will**:

- Design and deliver training programs for voice, accent, and healthcare-related processes, tailored to meet the specific needs of the US healthcare system.
- Assess and analyze the training needs of new hires and existing employees to ensure effective knowledge transfer and skill enhancement.
- Coach employees on voice modulation, neutral accent, grammar, and effective communication techniques.
- Train employees on HIPAA compliance and healthcare-related guidelines to maintain regulatory standards.
- Conduct role-playing sessions, mock calls, and assessments to evaluate trainees' readiness and identify areas for improvement.
- Provide constructive feedback and actionable recommendations to improve performance.
- Collaborate with stakeholders to update training materials, ensuring alignment with industry trends and organizational objectives.
- Maintain training records, performance metrics, and evaluation reports for all trainees.
- ehavior

**We are looking for someone who has**:

- 3+ years of training experience, specifically in healthcare processes and voice & accent training.
- Strong expertise in outbound/inbound voice processes within the US healthcare sector.
- Excellent verbal and written communication skills, with an emphasis on grammar, pronunciation, and clarity.
- In-depth knowledge of medical terminologies, healthcare processes, and HIPAA regulations.
- Proven ability to design and implement effective training modules and conduct evaluations.
- Strong interpersonal skills, with the ability to motivate and mentor trainees.
- Proficiency in using CRM software, call center tools, and training platforms.
- Ability to work in a fast-paced environment and adapt to night shifts.Educational Qualification
- Bachelor’s degree in any field (preferred: Communication, Healthcare Administration, or related fields).

**Why join our ResultsCX team?**
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits
- Paid Training
- Opportunity to grow with ResultsCX if that’s “Your Greater”

**About ResultCX**:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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