Mice Operations

3 days ago

Mumbai Maharashtra, India T4 Initiatives Pvt Ltd Full time

**Key Responsibilities**:
1. **Client Query Management**:
Handle queries of corporate clients, providing timely and accurate responses.

2. **Vendor Coordination**:
Coordinate with domestic and international hotels and vendors for availability, rates, and other requirements as per client needs.

3. **Transport Arrangements**:
Organize and coordinate transportation arrangements with vendors, ensuring timely and smooth travel logistics.

4. **Staff Briefing**:
Brief and update staff on new rates, changes in hotel policies, and any operational updates related to MICE activities.

5. **Issue Resolution**:
Provide solutions to issues arising during group events, ensuring resolution on priority. Address general complaints and handle customer concerns effectively.

6. **Client Coordination**:
Manage day-to-day coordination with clients, ensuring seamless communication and client satisfaction.

7. **Customer Relations Management**:
Assist in managing and nurturing positive customer relationships. Monitor and evaluate customer feedback to ensure service improvement.

8. **Research and Reporting**:
Conduct research and prepare statistical reports related to MICE operations. Analyze data for continuous improvement.

9. **Team Supervision and Training**:
Supervise and train staff involved in MICE operations, ensuring high-quality service delivery and efficient team functioning.

10. **Project Tracking**:
Track the status of current and new MICE projects, ensuring milestones and deliverables are met within timelines.

11. **Itinerary Management**:
Schedule itineraries by identifying, booking, and confirming travel routes, carriers, lodging, and verifying space availability and rates. Issue tickets and manage group travel logistics.

**Qualifications**:
1. **Educational Qualification**:
Bachelor’s degree in business, hospitality, event management, or a related field.

2. **Experience**:
Proven experience in operations management within the travel and MICE industry.

3. **Communication Skills**:
Excellent communication and interpersonal skills, with the ability to interact with clients, vendors, and staff effectively.

4. **Industry Knowledge**:
In-depth knowledge of travel industry trends, MICE event planning, and best practices in the field.

5. **Work Under Pressure**:
Ability to work under pressure and meet tight deadlines, while maintaining a high level of accuracy and professionalism.

Pay: ₹500,000.00 - ₹800,000.00 per year

Schedule:

- Day shift

**Experience**:

- MICE Operations: 6 years (required)
- Travel Industry: 5 years (required)
- MICE Company: 5 years (required)

Work Location: In person

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