Guest Relations Executive

5 days ago

Madurai Tamil Nadu, India Marriott International, Inc Full time

**Job Number** 24029273

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard by Marriott Madurai, No 168 Alagarkoil Road, Madurai, Tamil Nadu, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Relations Executive

    2 days ago

    Madurai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24189081 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Madurai, No 168 Alagarkoil Road, Madurai, Tamil Nadu, India, 625002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure...

  • Guest Relations Executive

    1 week ago

    Madurai, Tamil Nadu, India Heritage (A unit of Grand Luxe Hotels Ltd) Full time

    Greeting from Heritage Madurai ! "Heritage Madurai" rings with historic charm that echoes in every hallway and every room. Lounge by the Olympic-sized temple tank pool, or luxuriate in a plunge pool in your own private villa. - Act as the first point of contact for guest information - Address and document guest concerns in the database - Achieve amicable...

  • Guest Relation Executive

    2 days ago

    Kochadai, Madurai, Tamil Nadu, India Heritage Madurai Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Guest Relation Executive

    2 weeks ago

    Iyer Bungalow, Madurai, Tamil Nadu, India Heaven’s park Full time

    Job Title: Guest Relationship Executive Location: iyer Bungalow **Responsibilities**: - Greet and assist guests warmly - Handle guest inquiries and feedback - Coordinate with teams to ensure guest satisfaction **Requirements**: - Good communication in English & Tamil - Previous hospitality or customer service experience preferred **Job Types**:...

  • Guest Relations Executive

    2 weeks ago

    Madurai, Tamil Nadu, India Marriott International Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationCourtyard by Marriott Madurai, No 168 Alagarkoil Road, Madurai, Tamil Nadu, India, 625002ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to...

  • Guest Relations Executive

    5 days ago

    Pappanaickenpalayam, Coimbatore, Tamil Nadu, India Tune Clinical Aesthetics Full time

    **Role Description** This is a full-time on-site role as a Guest Relations Executive at Tune Clinical Aesthetics in Coimbatore. The Guest Relations Executive will be responsible for daily guest interactions, communication, customer service, sales and performing receptionist duties. They will assist in ensuring a positive and welcoming experience for our...

  • Guest Relations Executive

    55 minutes ago

    Madurai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25160971 **Job Category**Rooms & Guest Services Operations **Location**Courtyard by Marriott Madurai, No 168 Alagarkoil Road, Madurai, Tamil Nadu, India, 625002 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure...

  • Guest Relation Executive

    3 days ago

    Oragadam, Chennai, Tamil Nadu, India guiditechnology Full time

    **Hiring: Guest Relation Executive (Hotel Background Preferred) - Oragadam** **We are looking for a Guest Relation Executive with experience in the hotel or hospitality industry to join our team near Oragadam.** **Pleasant personality with good communication skills (English/Hindi/Tamil)** **Experience in guest handling, front office coordination, and...

  • Guest Relation Executive

    5 days ago

    Injambakkam, Chennai, Tamil Nadu, India Sociall Full time ₹ 22,000 - ₹ 28,000 per year

    Job Summary:The Guest Relation Executive (GRE) is responsible for ensuring a warm welcome and smooth experience for all guests. The role focuses on providing excellent customer service, handling guest inquiries, resolving complaints efficiently, and maintaining a positive brand image.Key Responsibilities:Greet guests upon arrival with a friendly and...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Job Number** 24096536 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure their requests...